Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
Randalls Residential Estate Agent Ltd receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by Simon and Ben. Reviewers consistently praise their professionalism, proactive communication, and personal touch throughout the buying and selling processes.
Many express gratitude for the support and guidance offered, noting that both agents are always available to address questions and concerns. The honesty and humor of the staff are also appreciated, making the often stressful experience of real estate transactions more manageable. While there is a single critical mention regarding how Randalls handled a specific situation, it does not detract from the overall sentiment. Customers highly recommend Randalls for their dedication and effectiveness in helping clients find their homes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 114 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 114 most recent reviews.
“Randells Residential have been excellent throughout the purchase of my new home, from first visit right through to co...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 114 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Randalls Residential Estate Agent Ltd is #1 of 5 on overall rating in this group.
114 reviews of Randalls Residential Estate Agent Ltd. Filter by what matters to you.
From sending our first email enquiring about a valuation, Simon has been prompt, personable, passionate and honest about the sale of our property. He has, without a doubt, worked his socks off to ensure a selling process that was as smooth and stress free as possible from the initial valuation to the completion of the sale. We would highly recommend Randalls.
I can highly recommend Randalls Residential - an excellent estate agent providing exceptional and personal service. They have been efficient and helpful throughout the process of selling our property.
We would absolutely recommend Randalls. We have just purchased a property through them, and they were brilliant. Simon is a true professional, and made the process so easy for us. We would definitely recommend using them in the future - fantastic.
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We would highly recommend Ben at Randalls. We recently purchased a property through the firm and found Ben to be supportive, fast acting and informative throughout the whole process. We have already recommended them to many of our friends.
I would absolutely recommend Randall’s Estate Agents! We have just sold and bought through Randall’s and they have been excellent throughout. Ben looked after us every step of the way, always made sure we knew what was happening and made things happen! I’m hoping we won’t move again for a while but I’d use Randall’s every time!
We have just sold our property using Randalls, they were fantastic at giving us feedback to prepare for our sale, quick at delivering viewings and then giving us the feedback. We sold very quickly, and then since the sale, the communication in respect of the very long chain we had has been first class. Ben has kept us informed every step of the way, building to daily phonecalls to get the deal done. A friendly, professional service and done with a smile. I really recommend them, best agents we have ever had.
Excellent service from both Simon and Ben, these guys come highly recommended. Warm, friendly, supportive, no question too much trouble for them to answer. If you’re looking for an agent stop searching....
We viewed property with Randall’s when we started the search for our family home in 2018. After several failed attempts to sell our place, we contacted Randall’s to invite them to sell our home. Simon was refreshingly helpful and to the point, kind honest and above all empathetic to our situation and experience to date. Despite deciding to stay with our current agents, Randall’s contacted us when properties became available with them, which led us to our new home which we have now moved into. Couldn’t have done it without the help of Randall’s and in particular Simon. Would not hesitate to recommend or approach them again. Fabulous service even though they weren’t even our estate agents! We owe Simon so much and can’t thank Randall’s enough.
My partner and I found a property marketed by Randalls back in March 2020 in Oakley. We have now exchanged. Randalls were professional, punctual and well prepared with a good understanding of that specific property and surrounding area, able to answer our many immediate questions. To say that 2020 has presented some significant challenges to the housing market would be an understatement; fortunately Randalls were able to help us navigate these. Our sincere thanks go to Simon Randall for helping to find innovative solutions to obstacles on more than one occasion. We’ll be moving into our new house next week and couldn’t be happier. Thanks.
We were very impressed and grateful at how helpful Ben was, during the purchase of our new home. Nothing was too much trouble, from giving us as many viewings as we felt we wanted, to liaising and negotiating with the vendors on our behalf with regards to the fixtures and fittings once we were approaching completion. Having had such a positive experience of Randalls from a buyers’ perspective, we had no hesitation in engaging Ben and Simon to market our current home. Within 24-hours of putting our house on the market, we had received a full asking price offer, which both delighted and astounded us! Ben carried out all required due diligence on the purchasers, and satisfied us that it was a genuine offer. The sale proceeded smoothly, with Ben keeping us informed at every stage as to what was happening.
Friendly, helpful and responsive. Great experience for our first house purchase.
I cannot praise Randalls highly enough for their very sympathetic, helpful and professional service during what became, through no fault of theirs, a very long-drawn-out house sale, complicated by the lockdown. Ben was unflappable throughout, kept us regularly updated, chased solicitors on our behalf, acted as intermediary and went way beyond the call of duty. Randalls were also spot on in their assessment of the market and in promoting the house in the most effective way. They were a pleasure to do business with, and it's not every day you can say that of an estate agent.
We purchased a property through Randalls Residential a couple of years ago and I have to say they were brilliant. In particular Simon who for us went above and beyond. As we were using a well known online estate agent for our sale, who certainly didn’t live up to the TV ad hype with their post sales team. In fact we’re borderline useless and we wouldn’t recommend them to anyone. Randalls Residential though stepped up and helped us with both the sale of our house and purchase of our new home. As we had a deadline to meet for completion, Randalls helped guide us through the process and helped ensure we were on track on both side. In my lifetime I’ve moved homes quite a lot and had many different experiences with a variety of different estate agents. Some good, some horrendous but Randalls Residential for us were exceptional. And I don’t use that word lightly. Takes a lot for me to admit that as I know I have high expectations. Online estate agents may be a cheaper option but there is a clear reason why. Never underestimate the importance of what happens after you’ve found a buyer. That part is the easy part. It’s the after sales experience which can be the difference between a stress free sale and sleepless nights. Randalls Residential stepped up on every level and delivered in spades. UPDATE* Since the above review we have just sold the house we originally purchased a couple of years ago through Randalls. Naturally our first choice was to use Simon again as he knew us, the house and the area. And he didn't let us down! Within a few days he managed to not only secure a sale but also we achieved full asking price due to the number of people interested in our house. All of the above still stands when it comes to Randalls. They are honest, straight talking specialists who care about you and what you are looking to achieve.
Fantastic service - Simon suggested we view what is now our new home and was so right that it was the place for us - finally moved in and so happy. Nothing was too much trouble for him or Ben - definitely recommend
We were delighted with the professionalism shown by Simon and Ben. They were so helpful and sold our house in less than a week with 3 potential buyers. They are very approachable and nothing is too much trouble. A small personal company is definitely a plus
Randalls helped us with the selling of our house, and were extremely supportive and thorough throughout the process. Simon and Ben were easy to communicate with, and were in constant touch, and followed up with solicitors etc. to ensure the sale went through. All this even though for much of the time COVID 19 hampered the process! A great, reliable and efficient team. Thanks so much!
Simon and Ben, have been with me all the way in securing a positive outcome and sale, in what has been unprecedented times with the turmoil of the Covid lockdown. Proactive communicators, I was very impressed how hands-on Ben was in removing roadblocks. A happy seller and buyers throughout the chain. These guys know the market extremely well, you will be safe in their honest and straightforward hands.
Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
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