Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
Randalls Residential Estate Agent Ltd receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by Simon and Ben. Reviewers consistently praise their professionalism, proactive communication, and personal touch throughout the buying and selling processes.
Many express gratitude for the support and guidance offered, noting that both agents are always available to address questions and concerns. The honesty and humor of the staff are also appreciated, making the often stressful experience of real estate transactions more manageable. While there is a single critical mention regarding how Randalls handled a specific situation, it does not detract from the overall sentiment. Customers highly recommend Randalls for their dedication and effectiveness in helping clients find their homes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 114 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 114 most recent reviews.
“Randells Residential have been excellent throughout the purchase of my new home, from first visit right through to co...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 114 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Randalls Residential Estate Agent Ltd is #1 of 5 on overall rating in this group.
114 reviews of Randalls Residential Estate Agent Ltd. Filter by what matters to you.
Over a year ago
As a Buyer in the process I couldn't fault Randall's approach to the purchase of our new home. From the moment we booked the viewing I was very impressed with the professionalism, level of communicati... See more
Over a year ago
Randells Residential have been excellent throughout the purchase of my new home, from first visit right through to completion. Ben was always on hand to assist with questions, helping maintain momentu... See more
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As a Buyer in the process I couldn't fault Randall's approach to the purchase of our new home. From the moment we booked the viewing I was very impressed with the professionalism, level of communication and personal approach Randall's Estate Agent demonstrated. I would absolutely recommend them and know that in the future I would not hesitate to engage them.
Wow, what a wonderful experience we've had with Randalls. Loved the honesty, proactivity and great sense of humour of Ben - all key ingredients to getting through the tough process of selling and buying. Can highly recommend!
Randells Residential have been excellent throughout the purchase of my new home, from first visit right through to completion. Ben was always on hand to assist with questions, helping maintain momentum to ensure completion within a relatively short timeframe. He demonstrated great local knowledge, an important aspect for me as I was moving to a completely new area. I would highly recommend Randells, as they definitely offered me a warm, personal and helpful service.
Both Simon and Ben were extremely helpful. Their service offers the personal touch and they worked hard throughout the sale of our property. Communication was really good and I would highly recommend them.
A great service from Ben and Simon - being a smaller estate agent you get a very personal service at a good price and we would definitely recommend. (Our son also used Randall’s and we now wouldn’t go anywhere else!)
Both Ben and Simon were nice to deal with. Both were efficient, understanding and always communicated well. We both sold our house and bought our new house through Randalls Residential and would highly recommend them.
We recently purchased our new house through Randalls. The experience we had with them from start to finish was excellent. Ben was always clear and honest in his communication, gave sensible advice, and made the process as straightforward as possible. We couldn’t recommend using them enough - they are really supportive and professional and it has been great working with a local family business.
Simon was absolutely fantastic with our recent purchase in Old Basing. Would highly recommend using them.
Simon was excellent from the first time that he visited the property. He was highly professional and talked us through the selling process. We were happy to appoint a family business in the knowledge that only Simon or Ben would be conducting the viewings. Detailed feedback was given following all viewings and the property sold quickly fetching a higher price than we had anticipated. Despite issues at the other end of the chain Simon stayed calm and kept us up to date with developments. His experience and knowledge enabled him to provide a professional and personal service. We wouldn't hesitate to recommend Randalls. Thank you Simon.
Randall’s have been fantastic throughout our whole process. In fact, they even found our forever home for us and arranged a viewing before it went to market- if it wasn’t for them and their knowledge and expertise we would never have found it. Communication throughout the whole process has been great, we have been kept up to date every step of the way. Simon and Ben both went out of their way to ensure we secured our home and were more than accommodating. We can’t recommend them enough. Thank you very much for all of your help!
Simon found us a great buyer despite the difficult domestic sale environment of much of 2023. Simon went above and beyond what might be expected when he made an innovative suggestion to keep the sales chain intact. This solution was great for the buyers and great for us and one which was easily implemented by the solicitors on both sides of the sale with little or no additional costs involved. Only someone with Simon’s rich experience of property transactions would have raised an option that is very rarely deployed. In summary we wholeheartedly recommend Simon and his firm and due to his efforts all of our time and monetary objectives were met. A seven star service.
Working with Simon at Randalls was nothing short of excellent and very reassuring. Our situation was complex due to having to sell 2 separate properties in order to buy our new house via Randalls. It was all fine until one of our chains collapsed! Simon was amazing, always being the voice of reason and also a fantastic conduit between us and the vendors, keeping things calm and on track. Our move in ended up being rather unconventional for a number or reasons, however it was all made possible because of Simon's expertise and professional approach. Thank you Simon, you made our stress levels a great deal more manageable! Highly recommend.
We are absolutely delighted with the service received from Randall’s. Simon and Ben were very professional, personable people and were the same with clients as they met them on the door to show them around. It’s a huge deal selling your home but Randall’s were there every step of the way and really helped to get us across the finish line too. Exactly what you need in an estate agent. I’ve used other agents in the past and they just don’t compare to Randall’s! Can’t thank Simon and Ben enough for the job they have done for us. Carolann and john
I can't thank Simon and Ben for all their help in our property transactions, which has not been straightforward for us. They were always available and knew exactly what was happening along the chain. Very professional and excellent advice given, genuinely helpful. Would highly recommend Randalls Estate Agents. Thank you
From start to finish both Ben and Simon were fully on board with my property. Throughout the process they kept me fully updated with matters, some times over and beyond, and worked tirelessly to achieve a positive, and more importantly satisfactory, outcome for me. They cannot be praised more highly.
Simon was superb throughout the whole process. An excellent salesperson, troubleshooter and calming influence despite hurdles along the way. He secured us our dream home and kept us in the loop throughout with his charming, chirpy demeanour. Thank you!
In what has been unusual times with the turmoil in the media about interest rates, will there / won't there be a housing crash. Both Simon and Ben, have been with me and my family all the way in securing a positive outcome and sale. Proactive communicators, and I was very impressed how hands-on Ben was in removing roadblocks throughout the whole chain. They both understand the every changing market extremely well, you will be safe in their hands.
Both Ben and Simon have a great style of engagement, and they went above and beyond managing the sale of our house and working within an ever-changing market. Their knowledge & experience is invaluable. We wouldn't hesitate to recommend them to friends and family, & will absolutely reach out in the future if we plan to sell our current home. Thanks for the fabulous service!
We bought our property through Randall’s and it has been a really good experience from start to finish. Ben has been fantastic with viewings, his knowledge of the property market, those tricky negotiations and communication. Highly recommend Randall’s, thoroughly professional, friendly and trustworthy. Thank you Ben.
Randalls Residential Estate Agent Ltd is an independent estate agency based in Basingstoke, specializing in property sales within Basingstoke and its surrounding villages. With a combined experience of over 40 years in the real estate sector, the company's directors, Simon and Ben, leverage their extensive local knowledge to provide tailored services to homeowners and prospective buyers. The company offers a range of services including free instant property valuations and comprehensive marketing strategies for selling residential properties. Targeting both sellers and buyers in the Basingstoke area, Randalls Residential is committed to delivering a professional and honest approach, ensuring a seamless experience for clients navigating the property market.
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