They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
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Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 171 - 180 of 188 reviews
LN
Peter handled my call and his customer…
Peter handled my call and his customer care was excellent. He was totally patient and understanding and controlled at all times. I was thankful for is knowledge and very kind assistance.
Date of experience: June 8, 2022
MM
STARTING A HOLIDAY COTTAGE BUSINESS
When I set up a holiday cottage, I entered into a confusing new world of regulations which required the mandatory transfer of water and sewerage services to a private provider. The transfer of service was inhibited by covid working and problems related to the feasibility of installing a water meter by a separate Authority. It was very stressful. However, as a result of the superb Customer Service help from Debbie and from Pete in the Finance Department, the situation was finally resolved to our mutual satisfaction. Their help, tolerance and patience made an enormous difference in launching our "fledgling" business. They listened and took time to understand the unusual circumstances of the case. Processes and procedures were explained clearly and cogently. I am now confident that we will now have a workable relationship.
Date of experience: May 12, 2022
P
Paul
US
Most unusually helpful customer service and support
I know that utility companies are not anyone's favourites, but we have to deal with them. Customer service at Pure, interacting with Debbie Harrop has been very helpful indeed and has got me to the end of a long tunnel in dealing with cancelling business water rates when a property reverted to residential use. Given that this was a situation that only results in loss of revenue for Pure Utilities this is all the more noteworthy. Final help in receiving refund on outstanding credit balance was the icing on the cake.
Date of experience: May 6, 2022
SB
Customer Service Done Right
I called to ask for an explanation of a large increase in my water bill. Peter Walczak very kindly took my through all the info I needed to understand (it was a lot!). He informed me well, explained the facts in a variety of ways, sent on useful information, provided govt sites for further reading and checked that I understood throughout. I realised later that he stayed 10 minutes past his end of day (sorry Peter) to make sure I was a happy customer but didn't make me feel rushed. An unexpectedly great customer experience which has given me understanding and confidence about a subject that previously seemed overly complicated. Thank you!
Date of experience: May 5, 2022
MS
Excellent service
Having a small business, we had to go onto metered water. Initially we were paying via our Council tax and a separate payment for the water for the business. Eventually Pure Utilities (Jenny Carthy), put the whole property onto metered water. This has now saved us the portion of Council tax. We are now paying less for our water, than we were via the Council tax. We email a photo of the water meter monthly, we are then advised what our payment will be. Other water companies have contacted, offering a lower price, however we receive an excellent service from Pure Utilities. Having metered water, makes you more aware of the water that we were wasting.
Date of experience: May 1, 2022
PG
Excellent customer service.
We moved to Pure Utilities a couple of years ago after being really disappointed with the customer service of our last provider. Chalk and cheese. Customer service is great, Jenny Carthy in particular is very helpful and efficient - nothing is any bother. Thank you - we plan on staying.
Date of experience: April 24, 2022
F
Fawad
US
Top notch customer service
Jenny Carthy at pure utilities was polite, caring and went the extra mile in sorting out my bills and contract. As a new business about to open up, I was offered a solution tailored to my needs and I’m very happy and satisfied with the outcome. I highly recommend pure utilities to everyone.
Date of experience: April 20, 2022
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