Pure Utilities
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STARTING A HOLIDAY COTTAGE BUSINESS
When I set up a holiday cottage, I entered into a confusing new world of regulations which required the mandatory transfer of water and sewerage services to a private provider. The transfer of service was inhibited by covid working and problems related to the feasibility of installing a water meter by a separate Authority. It was very stressful. However, as a result of the superb Customer Service help from Debbie and from Pete in the Finance Department, the situation was finally resolved to our mutual satisfaction. Their help, tolerance and patience made an enormous difference in launching our "fledgling" business. They listened and took time to understand the unusual circumstances of the case. Processes and procedures were explained clearly and cogently. I am now confident that we will now have a workable relationship.