PU
Pure Utilities
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Most unusually helpful customer service and support
I know that utility companies are not anyone's favourites, but we have to deal with them. Customer service at Pure, interacting with Debbie Harrop has been very helpful indeed and has got me to the end of a long tunnel in dealing with cancelling business water rates when a property reverted to residential use. Given that this was a situation that only results in loss of revenue for Pure Utilities this is all the more noteworthy. Final help in receiving refund on outstanding credit balance was the icing on the cake.