They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 181 - 188 of 188 reviews
AI
Great company to deal with
I found them very helpful and they really went the extra mile to get us a sports club exemption. thanks once again!
Date of experience: April 12, 2022
SU
S Upton
US
This company were allocated an account…
This company were allocated an account associated with us by mistake. The account had been a result of a duplication and mix up with the council. Although this has been explained and the relevant authorities notified, this company continue to send unpaid notices. DO NOT USE. They will do absolutely nothing to help resolve things, provide zero service, and will demand payment for services/allocations that are not settled. I have now had a response from 'Jonathan' asking for further information. Would he not think to contact his customer services himself and find out what has been happening so that he may understand why we feel plagued by demands from his company and have resorted to warning others against his company. He may have all the time in the world to continue to harass others to solve their issues, other people have responsibilities and businesses to take care of.
Date of experience: January 7, 2022
kt
An excellent company to deal with
An excellent company to deal with. The staff are all very responsive and professional in outlook. The staff work well as a team together and I have to admit that we have been offered so much assistance it is unbelievable.
Date of experience: December 28, 2021
D-
Dan --
US
Constant hasstle with these people
Constant hasstle with these people. I own a lease that includes all utilities. I have proven this on a monthly basis to them. They still want money. They visit the site and do a survey. There is no water or sewage services on the site. So they then decide to charge for Drainage of water. (This is a private service not maintained by anyone except the landlord. There has been surveys done to prove this. Now they still think they should get money from me. Constant harassment. Avoid at all costs they don't have any interest in getting things right only in asking for money.
Date of experience: December 22, 2021
Gr
Poor service no understanding on where…
Poor service no understanding on where our sewers were or why my payments are over £1000 for water that lands on the roof of my building which only occupy 3 staff. All they are interested in is getting money from you 😡 Regards Glasgow recovery
Date of experience: December 6, 2021
PW
I first approached Pure Utilities about…
I first approached Pure Utilities about 9 years ago having had a nightmare with a different provider. They were so knowledgeable, helpful and friendly. Nothing was too much trouble and everyone I dealt with was committed to finding effective solutions. I stayed with them through a premises move which they made very easy and have just had to close my account as I have ceased to trade. I was given clear instructions to manage this process and it has therefore been uncomplicated. Throughout I have been delighted with their customer service and have no hesitation in recommending them to anyone else. Thank you to everyone involved.
Date of experience: December 2, 2021
n
natasha
US
Really impressed with this company so…
Really impressed with this company so far! We were assigned to them as our business had no provider and they've been excellent from the very beginning. The communication is very quick and they are so helpful. I have has a nightmare in the past with other water companies who don't seem to have a clue and trying to sort something simple is the most difficult task. Many thanks to Jonathan Astley for being so efficient and making my life easier.
Date of experience: November 9, 2020
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