PU
Pure Utilities
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Customer Service Done Right
I called to ask for an explanation of a large increase in my water bill. Peter Walczak very kindly took my through all the info I needed to understand (it was a lot!). He informed me well, explained the facts in a variety of ways, sent on useful information, provided govt sites for further reading and checked that I understood throughout. I realised later that he stayed 10 minutes past his end of day (sorry Peter) to make sure I was a happy customer but didn't make me feel rushed. An unexpectedly great customer experience which has given me understanding and confidence about a subject that previously seemed overly complicated. Thank you!