They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 161 - 170 of 188 reviews
ML
A great company to deal with.
I have found Pure Utilities to be a very easy and straightforward company to deal with. As a company they are also very good at communicating with their customers which is very important!
Date of experience: August 12, 2022
ID
Excellent seamless experience!
Excellent seamless experience! I had to move my previous licensing agent to Pure utilities recently and it was seamless & quick too with the friendly support of Sanah Arshad. She’s super terrific!
Date of experience: August 11, 2022
L
Lewis
US
Highly recommend Pure Utilities
Highly recommend Pure Utilities. I am a customer of Pure for multiple properties and have found them to be much better than my other water supplier. Customer services were very helpful with a water leak I had and Jenny handled the case extremely well
Date of experience: August 8, 2022
mg
Excellent Service
Samantha and Sana talked me through the steps required to set up a new contract. Sana clearly explained the contract and Samantha the billing. They both made it as straight forward as possible. Very professional service. Many thanks, Janice
Date of experience: July 13, 2022
DA
ridiculous company sending me bills…
ridiculous company sending me bills totally out of the blue for a shed that has no water or drainage
Date of experience: July 11, 2022
MB
Asset
Asset Jane the lady I was dealing was so helpful nothing was too much of a bother, she got issues dealt with quickly and efficiently .. great company to deal with Morag
Date of experience: June 30, 2022
SM
Customer services …
I have had to speak to customer services a number of times regarding my water supply over the past few months. On every occasion the phone was answered promptly and the staff were always extremely friendly and helpful. I cannot recommend them highly enough.
Date of experience: June 29, 2022
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