Review summary

Pure Electric UK has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

SY

Sharon Y

1 out of 5 stars
Disappointing quality and customer service

At first glance, Pure Electric seemed like a great product—shiny and well-built when it arrived. However, the quality simply does not last. I’ve had mine for less than 16 months, used it fewer than 10 times (I don’t use it for commuting), and it has already stopped working and won’t charge. Reaching their customer service is even worse. After waiting nearly two months for responses, all they did was asking for more money rather than offering any real solution or proper support. For a premium price, you expect reliability and decent after-sales service—unfortunately, I got neither. Disappointed and would not recommend.

NK

Nikki Kinsella

5 out of 5 stars
Excellent company

Ordered my husband and my self a pro 4 max electric scooter. Orders it on the Friday. Excellent communication all the way through it being sent out to us. Delivery exceptional. Arrived next day. Well done Pure Electric. Very impressed. Scooters are wicked, def recommend!!! 5 star all the way.

H

Helen

5 out of 5 stars
Outstanding customer service

I contacted Pure about a scooter which needed fixing with no details about the purchase during a very difficult time following a bereavement. Customer services could not have been more efficient or kinder. The scooter has been successfully collected, repaired and returned. The team were extremely nice and easy to deal with.

BW

Beata Wiernusz

1 out of 5 stars
the scooter is used and not in working…

the scooter is used and not in working order

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 51 - 60 of 996 reviews
gh
1 out of 5 stars

Pure sent me an empty box to send my…

Pure sent me an empty box to send my faulty scooter back, but unfortunately that's the last communication I have had. I have no idea how or where to send the scooter. I have left around 7 email asking for help but no reply, terrible customer service!

Date of experience: April 17, 2025

H
1 out of 5 stars

Diabolical customer service

Stay away from this company. Customer service is diabolical. I bought a Pure Air4 Escooter as a birthday gift for my son. Within less than three weeks it showed an error code suggesting an issue with the throttle and it stopped working. It won't even turn on. I have repeatedly tried to make contact with Pure to get this resolved and it has been over 10 days and still no resolution. I just received an email yesterday saying the store I bought it from are responsible, however it is now beyond 30 days and so the responsibility is now with Pure. I can complete an online form and return for a refund but Pure automatically deduct £20 for p&p which is insane given that it is faulty. I refuse to return and not receive a full refund. Communication with Pure is horrendous and stressful. This has take up so many hours to try to resolve and still got nowhere. In the meantime my boy is devastated his birthday present is broken and we're unable to replace it. I'm never buying a Pure product again. I understand products have faults sometimes but the poor customer service is simply not worth the risk. Pure, I see your response but cannot see that any information has been requested or how to communicate any information to you.

Date of experience: April 16, 2025

KH
5 out of 5 stars

My pure scooter broke with a fault e4…

My pure scooter broke with a fault e4 and wire got court around bk wheel. I messaged pure and they send out box and took scooter to be fixed. They took scooter on Monday and by fri my scooter was bk with me bk up and running. I can't fault the pure team for fixing my scooter so quick and getting bk to me. They did a brilliant job and highly recommended them. Thank u pure team

Date of experience: April 15, 2025

MM
1 out of 5 stars

Scooter sent for repair and never returned to us….

I bought a scooter for my wife for a present and wish I hadn’t, I’m so disappointed by their lack of customer service, the fact we’ve been unable to reach them and the fact we’ve had to send the scooter back multiple times with the same fault. But the worst bit, they collected the scooter 4 months ago and it’s like the scooter and customer service has disappeared off the face of the Earth. We have made a complaint and not had any response beyond an acknowledgment of the email and this was a month ago. They no longer have a phone line to call. We have sat all day on their online chat with no response. My wife has posted a review on here hoping to reach someone that way and still no reply, they only seem to respond if it works in their favour. I would highly recommend to avoid this company as after sending the scooter back for the 4th time for repair, it just hasn’t been returned and no one is responding to us. We have had advice from citizens advice and would highly recommend contacting them if you are in the same boat!!

Date of experience: April 14, 2025

RM
5 out of 5 stars

A rocky start

A rocky start, but an excellent resolution and an amazing scooter in the end. I sent my scooter in for repairs in December 2024 and initially experienced some delays in communication. At one point, it was unclear where my scooter was, which caused understandable concern. However, once the issue was fully acknowledged, the company went above and beyond to make it right. They ultimately sent me a brand-new McLaren scooter, and I couldn’t be happier with it. The scooter is sleek, high-performing, and honestly better than what I originally had. While there were some bumps along the way, I really appreciate that the company took responsibility and followed through with a fantastic resolution. The final outcome has exceeded my expectations, and I’m now genuinely enjoying the product.

Date of experience: April 11, 2025

SD
1 out of 5 stars

Scooter replaced

Purchased one of the top models as these scooters are not cheap opened on Christmas day was fine and remained fine up till March where there was a battery fault scooter collected for repair when it was returned the speed had reduced significantly and reflectors damaged scooter went back again second repair speed fixed but front headlight smashed hard to get hold of anyone in customer service and the company as a whole not really taking responsibility just offering repairs but your scooters damaged in the process in the middle of taken this higer up as no one at pure really care I work in manufacturing and my company would have had this replaced !!!! Avoid buying !!!!

Date of experience: April 11, 2025

L
1 out of 5 stars

Terrible customer service have tried to…

Terrible customer service have tried to email a few times and have yet to get a relpy, the telephone number no one answer, service is terrible considering my husband paid £900 for a scooter to be faulty 4 month later!!!!, the order is in my husbands name

Date of experience: April 10, 2025

S
5 out of 5 stars

Scooter fix

Bought the scooter in January. Admittedly I was not impressed when it stopped working after 4 months but Mandeep provided a solution to fix it and it was working perfectly within minutes.

Date of experience: April 10, 2025

JC
1 out of 5 stars

These lot are absolutely useless

These lot are absolutely useless , PLEASE DONT BUY THERE PRODUCTS, tried so many ways to get hold of these lot in person as their emails like talking to brick walls and are very slow..Needless to say every avenue leads to a answer phone, they don't want to talk and what does that tell you? Pirates avoid, and avoid any company like argos etc selling their crap .

Date of experience: April 10, 2025

MC
1 out of 5 stars

Hi still waiting for a reply to my pure…

Hi still waiting for a reply to my pure electric air 4 scooter, which was received Saturday 5th April used Monday 7th April, if you use it going forward and left works fine. If you decide to go right it completely cuts out. If I hear nothing within 24 hours I will assume you don’t do statutory rights and I will go to trading standards !

Date of experience: April 9, 2025

Previous1•••567•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.