Pure Electric UK
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Scooter sent for repair and never returned to us….
I bought a scooter for my wife for a present and wish I hadn’t, I’m so disappointed by their lack of customer service, the fact we’ve been unable to reach them and the fact we’ve had to send the scooter back multiple times with the same fault. But the worst bit, they collected the scooter 4 months ago and it’s like the scooter and customer service has disappeared off the face of the Earth. We have made a complaint and not had any response beyond an acknowledgment of the email and this was a month ago. They no longer have a phone line to call. We have sat all day on their online chat with no response. My wife has posted a review on here hoping to reach someone that way and still no reply, they only seem to respond if it works in their favour. I would highly recommend to avoid this company as after sending the scooter back for the 4th time for repair, it just hasn’t been returned and no one is responding to us. We have had advice from citizens advice and would highly recommend contacting them if you are in the same boat!!