Pure Electric UK
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Diabolical customer service
Stay away from this company. Customer service is diabolical. I bought a Pure Air4 Escooter as a birthday gift for my son. Within less than three weeks it showed an error code suggesting an issue with the throttle and it stopped working. It won't even turn on. I have repeatedly tried to make contact with Pure to get this resolved and it has been over 10 days and still no resolution. I just received an email yesterday saying the store I bought it from are responsible, however it is now beyond 30 days and so the responsibility is now with Pure. I can complete an online form and return for a refund but Pure automatically deduct £20 for p&p which is insane given that it is faulty. I refuse to return and not receive a full refund. Communication with Pure is horrendous and stressful. This has take up so many hours to try to resolve and still got nowhere. In the meantime my boy is devastated his birthday present is broken and we're unable to replace it. I'm never buying a Pure product again. I understand products have faults sometimes but the poor customer service is simply not worth the risk. Pure, I see your response but cannot see that any information has been requested or how to communicate any information to you.