Pure Electric UK
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A rocky start
A rocky start, but an excellent resolution and an amazing scooter in the end. I sent my scooter in for repairs in December 2024 and initially experienced some delays in communication. At one point, it was unclear where my scooter was, which caused understandable concern. However, once the issue was fully acknowledged, the company went above and beyond to make it right. They ultimately sent me a brand-new McLaren scooter, and I couldn’t be happier with it. The scooter is sleek, high-performing, and honestly better than what I originally had. While there were some bumps along the way, I really appreciate that the company took responsibility and followed through with a fantastic resolution. The final outcome has exceeded my expectations, and I’m now genuinely enjoying the product.