Review summary

Princess Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Realice 3 cruceros con Princess

Realice 3 cruceros con Princess, el primero en 2023, a Islas Britanicas en el Regal, 15 dias. el segundo en 2024, trasatlantico en el Sun Princess 17 dias, el ultimo en junio 2025, fiordos, en el Emerald, 17 dias. En el ultimo note una baja muy importante en calidad de espectaculos y comida. Estos 2 itens para los cruceristas son importantes. Los espectaculos con excepcion de una cantante, creo que se llamaba Lynda Evans, mediocres. Un hipnotizador que se veia claramente el engaño y encima lo repitieron. Un coro y musical de los propios tripulantes, imaginense. Y otros por el estilo. La comida. Mucha comida de olla y aspecto regular para abajo, los primeros dias habia salmon, despues lo remplazaron por otros pescados de regular preparacion. Carne poco. Fruta siempre verde. Postres repetitivos. Un dia nos ofrecian croisants del dia anterior. Y varios dias faltaron. Entre los puertos, habia 3, de pequeños pueblitos con muy poco interes. Hubiera sido ideal, sacar por lo menos 2 e incluir 2 dias en Oslo. He viajado en MSC, Norwegian, Celebrity y pense que en Princess habia encontrado mi naviera Premium. No es mas una compañia premium.

We booked the Princess Premier Package…

We booked the Princess Premier Package and for 2 days now they've blocked my stepsons medallion insisting he can only buy non alcoholic drinks. He's 28 years old!! The ship is tired and a lot smaller cabins than other cruiselines we've used. Spent more time at guest services than enjoying the actual cruise

policy problem

The cruise experience itself was actually pretty good. The problem I have with them is a policy issue. My fiancee works for an airline and is able to get travel discounts, which she used to book the cruise. After booking I was looking at the Princess website and realized they offer a military/veterans onboard credit. As a vet I thought this was great. I went through the verification process and waited for my credit to be applied. And waited, and waited. I decided to call customer service to see why the credit hadn't been applied. I was told because my fiancee booked with her discount that I wasn't entitled to the veteran's credit. I'm not sure what one has to do with the other, but I hope Princess addresses this in the future.

MH
Poor security majestic

I'm so surprised to a company like princess has so many issues with customer safety, with insecure rooms, witnessed customers being attacked infront of staff, two other incidents that almost led to attacks in front of staff who in the staff words "didn't want to involve security as the head gets angry" which i can 100% relate to with his dismissive and confrontational attitude when we tried to reported our concerns with not locking rooms, the green unlocked light stays on even when you are out of sight of your cabin, allowing anyone behind you to enter your room without your knowledge, apparently not a problem from the head of ship security (you won't be covered on insurance) repeated entertainment and menu if on for over a week, dirty plates and napkins left on buffet tables, not to mention the movement sensor light in the cabin that comes on if you go to the bathroom at night and lights the whole room without being able to turn it off.

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Showing 31 - 40 of 641 reviews
t

ted

US

2 out of 5 stars

Princess Customer Service

In early December we noticed an advertisement regarding a cruise around Great Britain, interesting itinerary, extras included, looked like a good buy. We booked immediately after being informed by the travel agent that the deal was for 2 days only and would not be available after that. Two and one half months later we see the same deal advertised, we booked early because we believed what we were told. We feel we have been lied to, the agency states that they were told by Princess that it was a one time deal, then they were contacted with additional space. The optics of this practice is pressure sales or false advertising, We have contacted Princess Customer Service twice and they have not responded. We feel disrespected and used unfairly.

Date of experience: March 4, 2025

r
1 out of 5 stars

Terrible company I’ve been waiting…

Terrible company I’ve been waiting since November to get money I won in the casino , I was told on the ship it would credit to my onbatd account , not true , and now I’ve been trying for 3 months to get the money I’m owed , I would not recommend this company and certainly won’t be cruising with them again

Date of experience: February 20, 2025

AN
1 out of 5 stars

Illegal SMS spammers

I have never traded with this company, or taken any cruise, yet I have started receiving SMS spam from them. If this is their attitude to data protection, imagine how bad it must be if you're an actual customer. I will be reporting this to the ICO. Avoid.

Date of experience: February 14, 2025

AC
1 out of 5 stars

Do Not Use Princess.

Do Not Use Princess. Money hungry rats refused to refund or credit our deposit. Booked a 20 day Greek Is & Croatia cruise. Over priced but covered all the places we wanted to visit. Sudden Health issues necessitated change of plans. Requested refund or credit 3 times they refused point blank

Date of experience: February 13, 2025

MM
1 out of 5 stars

Don’t use a debit card on Princess cruises

Whilst we enjoyed the actual cruise from Brisbane to New Zealand.13 Jan to 27th Jan. We are appalled at their billing methods for on board expenses, such as trips and spa. I opted to pay by debit card to avoid extra charges if you pay by credit card. I was under the impression you paid at the end of the cruise. All payments showed immediately on my bank account as pending but reduced the amount of cash in the account. When the cruise was over they took the full amount again as one payment but left all the pending payments. Meaning we have a cash shortfall of £ 500+ that we can’t access. I got in touch with our “cruise specialist” who referred it to guest relations, nothing happened, I tried to ring guest relations myself and the person in a call centre somewhere said you couldn’t speak to them and it could take 28 days for them to get back to me. I got back onto the cruise specialist and asked her for a direct line number or email. To be fair someone eventually made contact with me from the UK GR, who took details and said it would have to be released by someone in America so would take a couple days. That was 10 days ago and still everything is pending. I’ve been in contact with the our bank who have said they can’t do anything until 30 days have passed. So it looks like I will have to wait. Take this review as cautionary tale and if you do book a Princess cruise pay by credit card. Another thing we didn’t like was the constant trying to sell you things. We’d no sooner stepped on the ship when we were being asked to upgrade the package we’d bought before we’d even had 1 drink. If you went to a well being talk, it was really a sales pitch. Although the cruise was enjoyable we will not be choosing Princess again. This has really spoiled the whole holiday experience. Surely in this day and computer age they can program their billing system to cancel all pending payments when they take the full amount or just take the pending payments.

Date of experience: February 13, 2025

S
1 out of 5 stars

Completely dissatisfied with Princess

Booked and fully paid cruise in Aug 2024, sailed in No 2024. To reserve excursions at ports of call you are required to prepay in advance via credit card. Prepaid 4 times on credit card in Oct, sailed in Nov. and completed cruise in Dec. Attempted to dispute discrepancy on folio before disembarkation, was told it was correct. Returned home to pull up evidence receipts from Oct to discover Princess failed to reflect the correct prepaid credits on account for the reserved excursions. It took 14 attempts from Dec 2024 to Feb 2025 to contact Princess cruise and credit card via email, phone, and Instagram to explain in various ways that they needed to do research and follow the charges to Princess in order to locate the over payment to receive the refund. They located the overpayment and was told it will take 6 to 8 weeks for the refund to process. We also requested to cancel the future cruise credits immediately due to this experience, the response was quicker than the first incident and was told refund will be 5 to 7 business days. Contacted credit card company and uploaded the necessary documents to show refund due from Princess when that happens. Consumer warning, piss poor billing practices and failing to address customer complaints when disputing the charges according to another platform.

Date of experience: February 9, 2025

c
5 out of 5 stars

Princess Cruise Lines

I have taken numerous Princess Cruise vacations and cannot say enough good things about them. Their ships are kept immaculate, always seeing crew cleaning throughout the day. The entire crew are friendly, professional and courteous. Our stateroom was comfortable, always kept clean and made. The dining venues were plentiful from traditional dining rooms, buffet, specialty pizza called Alfredos, Crown Grill Steak Restaurant, Sabatinni's Italian Restaurant and the International Cafe which is open twenty four hours. The bars and lounges are plentiful. The entertainment was varied and tasteful. I have been on twenty three cruises with Princess, and highly recommend them.

Date of experience: February 8, 2025

MR
1 out of 5 stars

Our room Suite had drainage smell…

Our room Suite had drainage smell throughout the whole 14 day cruise which they could not resolve. It took signifcant negotiations throughout our entire holiday to obtain miniscual compensation, despite having booked and paid for an expensive upgraded room/suite. Their Customer Relations team dismissed our complaint stating the compensation level offered was fair and reasonable stating we should contact ABTA if not satisfied Many thousands of £'s spent to holiday and live among drainage/sewerage aromas every day and night Will not be cruising with Princess again

Date of experience: February 7, 2025

LS
5 out of 5 stars

Thank you to Isabel at Princess Cruises…

Thank you to Isabel at Princess Cruises for her kindness and understanding when listening to my personal issue regarding my forthcoming cruise. We are now looking forward to it!

Date of experience: January 29, 2025

F
1 out of 5 stars

Do not book flight with them - HORRIBLE customer service

Horrible data integrity. Booked flight for upcoming international trip. Princess reported my name to the airlines wrong and refused to change it. Specifically they merged my first and middle name as one. They said that's how they do it and wouldn't change it. I told the rep that my name is wrong and not truly represented. She basically said if you don't like it cancel and book somewhere else. Seems it was too much work for them to click the space button to correct the error they created. Ready to cancel entire trip.

Date of experience: January 16, 2025

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