PR
Princess Cruises
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Our room Suite had drainage smell…
Our room Suite had drainage smell throughout the whole 14 day cruise which they could not resolve. It took signifcant negotiations throughout our entire holiday to obtain miniscual compensation, despite having booked and paid for an expensive upgraded room/suite. Their Customer Relations team dismissed our complaint stating the compensation level offered was fair and reasonable stating we should contact ABTA if not satisfied Many thousands of £'s spent to holiday and live among drainage/sewerage aromas every day and night Will not be cruising with Princess again