Princess Cruises
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Completely dissatisfied with Princess
Booked and fully paid cruise in Aug 2024, sailed in No 2024. To reserve excursions at ports of call you are required to prepay in advance via credit card. Prepaid 4 times on credit card in Oct, sailed in Nov. and completed cruise in Dec. Attempted to dispute discrepancy on folio before disembarkation, was told it was correct. Returned home to pull up evidence receipts from Oct to discover Princess failed to reflect the correct prepaid credits on account for the reserved excursions. It took 14 attempts from Dec 2024 to Feb 2025 to contact Princess cruise and credit card via email, phone, and Instagram to explain in various ways that they needed to do research and follow the charges to Princess in order to locate the over payment to receive the refund. They located the overpayment and was told it will take 6 to 8 weeks for the refund to process. We also requested to cancel the future cruise credits immediately due to this experience, the response was quicker than the first incident and was told refund will be 5 to 7 business days. Contacted credit card company and uploaded the necessary documents to show refund due from Princess when that happens. Consumer warning, piss poor billing practices and failing to address customer complaints when disputing the charges according to another platform.