Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
β¨
Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 51 - 60 of 996 reviews
L
Lucy
US
Three faulty guitars and over a month of waiting!
I ordered my first 7 string guitar (Jackson JS22-7) over a month ago, the guitar came and had a major fret buzz issue on one of the strings. After speaking to PMT, I took the train to another city to return the guitar in person. I was then sent a replacement guitar which had a large scratch on the front body of the guitar. I then returned it and received ANOTHER replacement which had the exact same issue as the first guitar, I was assured the guitar would be checked before dispatch but it's the same guitar as the first one I received without any repairs. 3 faulty guitars and over a month later, I'm hoping for a refund to buy the same guitar from another retailer as this is ridiculous. It shouldn't be this difficult to order a guitar online and it arrive in working brand new condition.
Date of experience: June 4, 2025
KS
PMT were excellent and very efficient
PMT were excellent and very efficient. My item as posted immediately. Thank you.
Date of experience: June 4, 2025
JG
You said the product I wanted wasβ¦
You said the product I wanted was available I paid for it then you said it wasnβt available
Date of experience: June 3, 2025
AC
Had no problem with PMT ,great priceβ¦
Quick review on RCF 912 a speaker, I upgraded to this from yamaha dbr 12, took out and tested and was blown away how much power with low volume this speaker produces,The quality in sound fills the room at very wide range ,brings out the quality of the dynacord cms 600,gives it twice the power it had with previous speakers ,got a great deal from pmt thanks .
Date of experience: June 2, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.