Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 61 - 70 of 996 reviews
MA
Preemptive typing error
Due to a preemptive typing error the item I ordered online would have gone to the wrong address were it not for the quick response given by PMT. Your emails keeping me updated in regards to correcting this error weβre a god send as I thought I would have had to repurchase the item! Thank you for your cooperation.
Date of experience: June 1, 2025
RP
Purchased a B stock fender champion 2.
Purchased a B stock fender champion 2. Hardly a mark on the amp. Sounds lovely and was delivered the next day in time for practice !
Date of experience: May 29, 2025
D
Good product, timely delivery
Purchased the product that I needed which works well and arrived in a timely manner
Date of experience: May 29, 2025
CH
Excellent.
Delivered in good time item well packed. Cannot fault at all.
Date of experience: May 29, 2025
MA
Speedy and accurate
Guitar arrived in two days - which was great - safe and sound and as described.
Date of experience: May 28, 2025
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