My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 941 - 950 of 996 reviews
IN
Remortgage - Nikhil at PLS was very proactive…
Nikhil at PLS was very proactive assisting with me with a remortgage, which was subject to an exhausting level of endless scrutiny to satisfy anti-money laundering regulations. Despite this, Nikhil made sure I was on top of ticking the very next box in the process through to completion. Thank you again the Nikhil and the team!
Date of experience: November 3, 2023
s
sam
US
General lack of quality advice and care
What promised to be a great experience has been poor despite trying to resolve. I instructed PLS on the recommendation of my developer and they appeared to be a technology enabled solicitors which I felt would make the process easier. For the privilege of this you’re charged an onboarding fee to their online portal. As my case is a part exchange I needed two cases, a sale and a purchase. Their online portal works for my purchase but not for the sale and despite raising it numerous times and promises of someone coming back, it still does not work and I’ve given up asking. What’s more difficult is it seems the team are either very stretched for resource or have very little attention to detail. Some examples include, delays in commencing searches, delays in issuing contracts for the sale to the other party despite having all the details, emails forwarded on without being read with instructions to provide advice ignored. The last point is the most frustrating as it happens with emails and formal reports - a copy paste approach is followed. Despite following up on a number of occasions, and speaking with the conveyancer in charge of the team, it hasn’t improved. So much so I’ve been waiting two weeks for revised advice on the purchase and two days now, despite assurances both we be handled straight away. Unsurprisingly when additional fees are involved, emails with the details of those are issued speedily which makes for a rather unpleasant impression. Overall if it works I could see how PLS could be good but based on my experience I would not recommend.
Date of experience: November 3, 2023
RH
A long process but got there in the end!!
My whole remortgage process has been a laborious process to say the least, taking a whopping 15months to complete from start to finish. But having said that, since being assigned my own case handler (Simran) @ PLS the process did seem to run a lot smoother towards the end. Thank you Simran & the team...
Date of experience: November 2, 2023
I
Ian
US
PLS Solicitors home experience
PLS Solicitors made our home buying journey very smooth and enjoyable. Shaun Steatham team was very friendly and professional, prompt communication and speedy service of high standard. We personally highly recommend their service.
Date of experience: October 31, 2023
JN
SHAUN STEATHAM TEAM ARE AMAIZING
Currently, we are in process of buying our First new house and PLS solicitors have been guided us through the process. I cannot thank Shaun Steatham team enough, team are very professional, they had answers for all our questions as you all know buying first New home process have a lot of paper work but Shaun Steatham team made it to look very easy through their quick response. couldn't recommend PLS and Shaun Steatham team enough
Date of experience: October 31, 2023
NH
Liam and his team have been amazing
Liam and his team have been amazing, keeping us updated throughout. We are first time buyers and didn't understand the process 100% but they talked us through it and made it a very smooth process and less daunting. Couldn't recommend PLS enough.
Date of experience: October 28, 2023
GP
Matthew and his colleagues have been…
Matthew and his colleagues have been very helpful friendly and professional in the process of completing the sale of my property and made it as stress free as possible
Date of experience: October 28, 2023
GH
PLS have been very informative from the…
PLS have been very informative from the very beginning, very professional, very patient and respond to matters on time. I would definitely recommend using them and referring them to friends and family.
Date of experience: October 26, 2023
GB
Unfortunately I wouldn’t recommend PLS
Unfortunately I wouldn’t recommend PLS. From start to finish proactivity and communication was poor and we had to constantly chase for progress and updates. If you don’t follow up a month can go by with no action. Having completed two weeks ago we are still trying to clarify a couple of issues that were missed by PLS and are being ignored by Beth despite numerous calls and emails. Our original solicitor Deenah left the firm half way through our case, of which we weren’t informed and no official handover was done which made everything even slower. As first time buyers the whole process was stressful and chaotic and we wish we had chosen a different conveyancing firm. To end a bad experience we had hidden mortgage fees applied to our final bill despite PLS being aware that we had a mortgage with NatWest from the very beginning. When asked they were unable to provide a clear breakdown of the costs. Best to go elsewhere.
Date of experience: October 24, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.