Unfortunately I wouldn’t recommend PLS
Unfortunately I wouldn’t recommend PLS. From start to finish proactivity and communication was poor and we had to constantly chase for progress and updates. If you don’t follow up a month can go by with no action. Having completed two weeks ago we are still trying to clarify a couple of issues that were missed by PLS and are being ignored by Beth despite numerous calls and emails. Our original solicitor Deenah left the firm half way through our case, of which we weren’t informed and no official handover was done which made everything even slower. As first time buyers the whole process was stressful and chaotic and we wish we had chosen a different conveyancing firm. To end a bad experience we had hidden mortgage fees applied to our final bill despite PLS being aware that we had a mortgage with NatWest from the very beginning. When asked they were unable to provide a clear breakdown of the costs. Best to go elsewhere.