Review summary

PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

My experience with PLS solicitors has…

My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you

Great experience

Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!

S
Good service from PLS

Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!

ME
Happy to help always

Ready to go above and beyond

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All reviews

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Showing 641 - 650 of 996 reviews
JK
5 out of 5 stars

I have been through process of mortgage…

I have been through process of mortgage and stucked with old solicitor since April. Then I got a recommendation of PLS. I went through them straight forward and Ellie hammer team was so fantastic that they supported in each and every set along with full guidance with upcoming plan . I am vey thankful to whole team for support. I def recommend anyone who wants to go for mortgage or any service. Deserve 5 out of 5 stars.

Date of experience: July 16, 2024

C
1 out of 5 stars

Poor, mixed and at time non exisitent Communication

The communication has been extremely poor. I have two different people emailing me from the same email address, I have sent queries which have been ignored, lost or avoided. I have received different invoices dated on the same day. Now I have taken my frustrations and concerns further with the team manager and made a complaint. However I have received no response or even acknowledgement of the email. I thought I would give them this chance to explain before leaving a review on here, and mentioned this in my email of complaint. Communication is horrendous, I would not recommend to anyone and will be writing to the housing association to tell them of my experience. Do not use UNLESS you want to add additional stress to your moving experience. 08/08/2024 Just to update I have emailed the reviews team as suggested below, 3 or so weeks later nothing has been received from them, not even an acknowledgement. Funnily enough contact finally from the firm regarding a bill. Awful firm of solicitors who ignore and blank you when you have enquiries or any difficult questions. The legal costs have more than double with no decent explanation or insight. I wish I have had never gone with this firm. Now considering further options of complaint with the ombudsman.

Date of experience: July 15, 2024

DB
5 out of 5 stars

Thank you for working together.

Very happy with the service of PLS Solicitors, especially Shahrukh who had our case of purchase the first property. As first time buyers we didn't know much about all the process of buying home and he guided us throughout this. We are very satisfied and would definitely recommend PLS Solicitors.

Date of experience: July 15, 2024

J
5 out of 5 stars

Very very efficient

Very very efficient, superb service. Dealt with every question and email literally within minutes. Price good too. Would use again!

Date of experience: July 12, 2024

P
2 out of 5 stars

Awful experience and rude 'solicitors'…

Awful experience and rude 'solicitors' (if you can call them that) I used PLS to purchase a shared ownership property in 2020. Although it was admittedly in between lockdowns they were slow and uncommunicative as to what was happening. Then when I came to sell said property in 2024 they had missed out some key elements of the purchase and the title was also not registered with the land registry. The post completions department are not trained enough to deal with post completion issues and use incorrect legal terminology which is embarrassing. They are unprofessional, rude and have questionable practices generally

Date of experience: July 11, 2024

D
5 out of 5 stars

Good team work

Good team work. Sailed through the purchase of my new property and sale of my old property with no hold-ups. I was kept up to date of everything that was happening at every stage of sale and purchase and someone was always at the end of the phone to explain some of the legal jargon.

Date of experience: July 11, 2024

JN
5 out of 5 stars

Straightforward process for me as a FTB - thanks PLS!

Straightforward process for me as a FTB. Used PLS as the recommended provider for a Keepmoat development. Really appreciated the fully online nature of the dealings, as made this much easier with a full time job. Megan Ferendenus-Reynolds and team were brilliant and responsive to emails in good time. They kept me updated towards exchange of contracts and during completion (whilst I was on holiday across the other side of the world!). I would definitely recommend Megan, her team and PLS to others in future. Take negative reviews regarding fees with a pinch of salt - the schedule of fees is transparent and if using as a developer’s preferred provider, you can easily negotiate contributions to legal fees.

Date of experience: July 10, 2024

JW
1 out of 5 stars

Disappointing! Do not use!

Disappointing, I do not recommend! I had to use PLS as a preferred solicitor as was buying a home via Taylor Wimpey. They were uncommunicative throughout and on exchange mislead (lied!) to me about when receipt of monies had arrived from my solicitor who was handling my sale. My balance was then not transferred to me for 3 days. I was told it would be investigated and come back to me, that never happened.

Date of experience: July 9, 2024

EC
5 out of 5 stars

A professional Solicitor

We happier and enjoyed the professional support and guiding from PLS team for the new house purchase deal. PLS is a big solicitor company in Manchester and have experienced to help customers on the purchasing processing smoothly.

Date of experience: July 9, 2024

Fl
5 out of 5 stars

Thank you

Dear PLS solicitors, Thank you very much for your professionalism and help through the remortgaging process. The process was quicker than what we expected and Nikhil was very supportive, helpful and available to guide us in those weeks.

Date of experience: July 8, 2024

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