My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
Company details
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Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 651 - 660 of 996 reviews
DH
Amazing work
To begin, we were advised to engage the services of PLS Solicitors. Initially, I had some reservations about the entirely online nature of the process. However, my concerns were unfounded as it proved to be remarkably straightforward. There was no requirement to visit any physical offices for the purpose of signing documentation, and the entire process could be conveniently completed at my leisure. I would wholeheartedly recommend PLS to anyone seeking legal assistance. A special acknowledgment to Ellie Hamer's team for their exceptional support and assistance throughout the process.
Date of experience: July 5, 2024
MH
Really helpful in sorting house sale/purchase
Really helpful in sorting out sale and purchase of new home. Took a while to get to use to the Web based method of working.
Date of experience: July 5, 2024
IW
Highly recommended
Highly recommended Thomas booth team couldn’t have done enough for us. They were very accommodating for all our questions and extremely quick to respond to emails and phone calls and always got us an answer asap and went above and beyond to be able to help us when we changed to part exchange. Very smooth experience Thank you again for all your help.
Date of experience: July 5, 2024
DB
Not used to dealing with the legal side…
Not used to dealing with the legal side of things,any query and Carolyn was always ready to help us, we’re very happy with the whole process thankyou
Date of experience: July 4, 2024
A
Amy
US
Poor Communication, rushed and messy completion
Poor communication throughout If I asked questions they would reply with questions, online tracker system was not kept updated. Really messy and rushed exchange and completion, date for which was not discussed and agreed with us. Sent over the funds for completion only to have two further figures sent through on the day of completion to send. Didn’t complete until 5pm by which time it was too late to get the keys to our property. Felt like they were working for the people we were buying a house from rather than us.
Date of experience: July 3, 2024
OM
Pls solicitors have been excellent
Pls solicitors have been excellent. I have gotten excellent service from them and would not use anybody else. They are efficient and provide excellent customer service. I was nervous about the process because I was buying a house for the first time on my own, but PLS solicitors took it step by step and explained each stage in detail. I can't thank them enough; if you want solicitors who will get you your house in a timely manner, go with these people.
Date of experience: July 3, 2024
S
Sheldon
US
Pretty Poor Experience
Did not have the best experience with PLS. As a FTB I was unsure on the conveyancing process but throughout the duration I felt communication was poor and was left in the dark on my progress. I brought a new build and often times the developer knew more than me which leads me to think they favored the developers interests more. The online App/Portal was buggy and was frustrating to use to upload and review any documents. Multiple times I emailed various queries and what I needed to do next but either had a late response or no response at all. More could have been done to help resolve my queries and I felt like a deer in headlights in all honesty. It took over a month to start my searches (past my original reservation date expiry), and when I finally received my report it was wrong. It seems they just used a copy and paste template on other plots at the development and never bothered to tailor to my property. This delayed exchanging contracts and as a result I felt very rushed towards the end to exchange and complete in time (Exchanged contracts within a day of the anticipated completion date). The only saving grace is when I finally had enough and started calling to escalate, I had good customer service from Connor (James Hayes Team) who took ownership of the situation and was able to help complete in time. (This is the only reason I gave two stars rather then one) Overall I wouldn't use them again and have learnt getting a good solicitor is key for a House Purchase!
Date of experience: July 2, 2024
SE
Remortgage completed in a quick…
Remortgage completed in a quick timescale and kept me updated throughout
Date of experience: June 30, 2024
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