My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
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Website
www.pls-solicitors.co.uk
All reviews
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Showing 611 - 620 of 996 reviews
RM
We had a great experience with PLS…
We had a great experience with PLS Solictors when purchasing our property. Our process was very complicated due to Probate etc, but PLS dealt with all of queries and answered all of our questions. We would not hesitate in using them again when it comes to moving. Hihgly recommend.
Date of experience: August 13, 2024
AH
Difficulty with ease
Liam Johnson of PLS was our case handler. He managed the mortgage end to end with care and patience. His customer service was great, despite me being a tricky customer at times especially when things got confusing. Liam is an asset to PLS. He went above in behind in supporting us get things over the line. Moving house, buying/letting is not easy or cheap, he made this bearable. Thank you PLS.
Date of experience: August 12, 2024
H
Holly
US
They don't even deserve 1 star!
UPDATE: I have still not heard anything from anyone at PLS, false promises yet again. I would NEVER recommend PLS Solicitors to anyone. I completed on my property in July 2021 and I am STILL waiting on land registry. Their fees were extortionate in comparison to other solicitors but as they were recommended to me by my estate agent, I went with them. I have huge regrets for using PLS solicitors and was very disappointed at who I was appointed as a solicitor. I would not recommend this particular solicitor, nor would I recommend PLS at all. Despite the poor service throughout the buying process, they still wanted a trust pilot review once I completed on my property. I was reluctant to give a review because I do not like giving bad reviews, it is not within my nature to write bad things about people but I am also not going to lie about an experience, so it is only fair the truth is exposed. They were difficult to get hold of and on the off chance that you did, you couldn't hear them properly because they had awful phone lines and although this was a known issue, they did absolutely nothing to rectify it! I am most disappointed with their service and I am disgusted that I am 3 years down the line and still do not have my land registry. I put my trust into them and they completely failed. I paid for a service which was not provided. After nearly 2 and 1/2 years of being in my property, I all of a sudden had a number of emails from PLS asking for me to sign something for my land registry. I had since changed both my phone number and my email address so did not see these emails for a while. Had they have completed my land registry as they should have done, they should have never had to contact me. I am now in a position where I am looking to sell my property soon but I can't, because of the land registry! I have spoken to a number of different representatives at PLS who seem very disinterested with the matter. My last email from PLS is from Thursday the 8th and it reads 'The application at the Land Registry has not been completed yet'. How can this be satisfactory? No explanation given! I have been told multiple times by them that land registry can take up to 24 months... It has been 3 years and it is quite clear this is due to their total incompetence and nothing to do with 'the backlog' at land registry. To summarise, only choose PLS if you like to be stressed out and fobbed off 24/7. I would like to know how you are going to rectify this matter and do expect someone to be in touch with me.
Date of experience: August 10, 2024
LA
Excellent service
Emma Littlehales of PLS Solicitors has just handled our purchase (after having previously used her for a sale) expertly. A pleasure to deal with, responsive and no question left unanswered. Highly recommended, thanks again for an easy journey during a stressful time.
Date of experience: August 10, 2024
MA
Great team who helped me buy my first…
Great team who helped me buy my first property and made sure all aspects of the sale were in my favour . Thank you
Date of experience: August 8, 2024
EB
We had a brilliant experience buying…
We had a brilliant experience buying our shared ownership house with PLS. In particular, Shahrukh was fantastic to work with, he answered all our questions and chased things up straight away. We would definitely recommend him to others in the future.
Date of experience: August 6, 2024
TN
Great Help
Liam was dealing with my property and was very helpful and sufficient. Any questions I had he was always there to help. Thanks a lot!
Date of experience: August 6, 2024
CB
Terrible experience
As a person who HARDLY EVER leaves bad reviews, this shows you how bad my experience was. I believe I’m a very fair and patient person too. Firstly, by the time I completed on my deal, these guys passed me around to 4 separate solicitors. 4 !!!! It was very hard to keep up with what was going on my case, let alone the solicitor who’s just been passed the case. It was so poor. Secondly, I could hardly ever get through to whoever was working on my case. (I’m not going to name anyone on here), But this happened A LOT. I’d call up, be placed on hold, and then told that the solicitor would call me back. I wouldn’t get a call back, and then I’d have to call back later in the day or the next day. This was very frustrating and unprofessional. It made you question if these guys actually wanted to help me or not. As a young person dealing with solicitors for the first time, I wish I chose better. I’m not happy with this service and will never use you guys again. There’s so much more I could say but I’ll leave it there .
Date of experience: August 5, 2024
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