My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
Company details
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Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 621 - 630 of 996 reviews
M
Manuela
US
PLS Solicitors and shared ownership
PLS Solicitors are a great team! They helped me with the process of buying a house through shared ownership. They answered promptly to all my queries and made the process smoothly. As shared ownership might be a little bit difficult to understand, they send all the necessary documents and information in time.
Date of experience: August 2, 2024
HK
I have just completed a purchase of a…
I have just completed a purchase of a new property using PLS Solicitors and I am very satisfied in the professional manner in the way they went about conducting this matter for me. The staff involved were very helpful and there to re assure me when needed. I have no hesitation in recommending them to anyone in the same situation as me.
Date of experience: August 2, 2024
LT
My experience with PLS solicitors was…
My experience with PLS solicitors was wonderful, the attention, kindness, professionalism was excellent and every time I needed help they were always available for me! I highly recommend them.
Date of experience: August 1, 2024
SR
I wanted to express my gratitude for…
I wanted to express my gratitude for the exceptional service you provided during my mortgage process from Charlotte Harkin Team, mostly Ashfa. From the initial consultation to the final closing, your professionalism, expertise, and attention to detail made the experience smooth and stress-free. Your clear communication and timely updates kept me informed and reassured throughout, which I greatly appreciated. Your team's dedication to ensuring that all aspects of the transaction were handled efficiently and accurately did not go unnoticed. I felt confident knowing that my case was in capable hands, and I couldn't have asked for a better experience. Thank you for your hard work and support. I will certainly recommend your services to others in need of legal assistance with their property transactions. Best from Silviu and Ioana
Date of experience: August 1, 2024
E
Eve
US
Would NOT Recommend
I emailed a complaint on June 14th and still have not got a response! Left us completely confused and stressed out the whole time. Every time I called, they told me different information. Really unhappy with their services and would not recommend to anyone buying a property!
Date of experience: July 31, 2024
C
Chrissie
US
If I could give 0 stars I would
If I could give 0 stars I would. I am shocked at the amount of positive reviews for PLS. The communication has been awful and like trying to get blood of out a stone. We are on the brink of losing the house sale and this is solely down to shocking communication and service of our solicitor at PLS. The stress this has caused me is like nothing I have experience. I would never, ever recommend them or use them again.
Date of experience: July 30, 2024
P
Philip
US
Appalled
I am writing this review because I am so appalled at the way we have been treated throughout the process of our house purchase in 2022. The purchase has been handled by PLS Solicitors. From day 1, nobody seemed to know what they were doing, nobody could answer questions and professionalism is non existent. Several months ago I asked why we had not received our Land Title Registry and was told the Land Registry office was backlogged 2 years. Our neighbours have all received theirs even though they moved in after us. I emailed again and received a message today that "points had to be dealt with to satisfy the requisition"??? I called to ask about this because I didn't understand what that meant. I was getting somewhat frustrated that she could not explain and she turned it back around to Land registry being the problem. She told me not to shout at her (I was not shouting by any means), just getting frustrated. I was promptly hung up on. This was a cash purchase with no mortgage, there should be no issues. This is not the first time a "representative" has hung up on me from PLS. Never happened to me before in my life so I am appalled. Her name is Lucy. I was in the service business for 30 years and if I had hung up on a client I would have been sacked on the spot. Having to get the builder involved now as nobody will help us at PLS. Save yourself the time, effort and agony by not using this unprofessional company.
Date of experience: July 29, 2024
JF
Stay Away
If you want to be stressed to your teeth hire PLS. All members of the team are young, inexperienced, dismissive , they don’t reply emails properly, they ignore your requests, they don’t have legal knowledge, I had to explain various times to my solicitor that only signed documents are legally binding. I wonder if they ever read all my emails and I have to ask for help for the complain department twice. It was an easy cash buyer , no chain, no mortgage , no lenders purchase, it took 7 months and an immense amount of daily stress and about 3 - 4 hours a day to write emails requesting the same documents only to be constantly ignored. it took 3 months for my allocated solicitor, ( I am not allowed to mention his name ) to get hold of the property leasehold agreement, despite daily emails requesting it, he went on annual leave on the week of completion without previous warning us even though there was loads to be solved, we had to explain constantly to different people on the department the particularities of the case and we never ever had a concise legal advice. You will not get solicitor's advice, they only tick boxes and they take long long time to do it. Stay away . It should be closed down .
Date of experience: July 28, 2024
J
Jac
US
Caroline Johnston was excellent and we…
Caroline Johnston was excellent and we cannot thank her enough for her advocacy, patience and kindness. Caroline understood that my 87years old Mother needed support throughout the process and she was always available to answer our questions. Highly recommended and would definitely use again.
Date of experience: July 25, 2024
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