My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
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Website
www.pls-solicitors.co.uk
All reviews
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Showing 331 - 340 of 996 reviews
JH
Updated 17/03/25 Utter incompetence, avoid this company
These are the solicitors that my sellers are using right now. They haven’t replied to my solicitor’s enquiries for 3 weeks despite constant chasing from my solicitor, the sellers themselves and the sellers’ estate agent. Forms were sent to my solicitor with missing pages, and most documents received have had the wrong sale price on. Took 2 weeks to get the correct documents, but still with the wrong sale price. What kind of a tin pot company is this? The PLS conveyancer has made no effort to communicate with my solicitor, the last communique being a one liner a couple of weeks ago effectively saying ‘I’m not sure why you’re chasing with such urgency, we haven’t even have the draft contract yet’. The estate agent immediately confirmed that the contract HAD been sent to him days before. Then the conveyancer went in holiday and it seems that was the end of that, no one took over, utter standstill. Today I’m told they’d had an IT glitch and paperwork from the sellers hadn’t come through. It’s taken 3 weeks to identify that as the delay? The sellers are beside themselves with frustration. Is it lies and cover ups for no work being undertaken, or have they taken on too much work and are now working at a glacial pace through project overload. It’s going to cost me £2.5k now we’ll miss the stamp duty deadline, and the seller the same. Do not touch this solicitors with a barge poll. And the kicker, the sellers’ Estate agent Miles & Barr (who have also been utterly useless and caused unnecessary barriers) recommended them to the seller, so they get a referral fee for recommending this incompetent company. Avoid like the plague. They should be ashamed of themselves. Update 17th March 2025. PLS tried to claim defamation with my review! Thank you TrustPilot for rejecting that. As of today, these solicitors are still flatly refusing to contact the land registry to get a title plan error amended on the property I’m buying (3rd time of asking, he says he won’t even bother to acknowledge the request if we ask it again, absolutely staggering). We have also asked several times for confirmation on letterhead that the solar panels on the house are included in the sale. He has refused to provide this saying he doesn’t believe we need it to transfer the feed in tariff to me. On the 2nd or 3rd request the PLS conveyancer sent us a transfer of ownership form from British Gas which I as the new owner would need to complete to take over the tariff. That form clearly states you need to provide proof of ownership!!! I called British Gas and they confirmed we need a letter from the seller’s solicitors confirming that this is included in the sale and mentioning that I will become the owner of the property with these solar panels. It’s got to be on their solicitor’s letterhead, exactly as my solicitor has repeatedly told PLS, and asked for. I stand by my review completely. The fact that on 14tg Feb the Estste agent sales progressor asked me/my solicitor to copy them on outstanding enquiries in case they could take them up and get answers directly from the sellers to try and speed things up, speaks volumes about their own view of the competence of this solicitors.
Date of experience: February 25, 2025
CR
Awful Communication
Awful communication, rude & defensive team AVOID.
Date of experience: February 25, 2025
A
Ayse
US
This was my second time using Liam from…
This was my second time using Liam from PLS Solicitors and he proved that it was worth giving him more business - my transaction went very smoothly in a timely manner, completing within 4 weeks! He was extremely proactive and I was always kept up to date with the latest status. I would be more than happy to work with Liam in the future and know that I am in great hands!
Date of experience: February 25, 2025
A
Akeem
US
Thank you all for your dedication and hard work on our behalf, which resulted in a great, successful outcome. Your responsiveness and attention to detail were exemplary throughout the entire process.
Thank you all for your dedication, honest and hard work on our behalf, which resulted in a great, successful outcome. Your responsiveness and attention to detail were exemplary throughout the entire process. We are very grateful for your excellent legal representation and would highly recommend you to others. Thank you so much.
Date of experience: February 24, 2025
MM
Overall a good service so 5 stars.
We have just exchanged contracts on a new build. It only took 2 weeks as I made sure I responded to requests and enquiries promptly. The whole process was quite smooth and our contact Caroline Johnston was very helpful. Some of the information received was a little misleading, for example the video link to describe the process said they needed 100% of funds at contract exchange, even though we will not complete until November. This was incorrect and Caroline clarified. Also the deed and contract were not viewable on the portal but this was not really an issue as we had to review and sign paper copies anyway. Overall a good service so 5 stars. Hopefully completion will be just as smooth.
Date of experience: February 23, 2025
fk
The whole journey to exchange of…
The whole journey to exchange of contract was a smooth one. The portal is amazing simplifying what is a very complex process. Isabelle Bryne team were amazing. Always approachable and proactive in their work.
Date of experience: February 21, 2025
LC
Liam Johnson is a credit to PLS,
Liam Johnson is a credit to PLS, From start to finish purchasing our home he has been fantastic every step of the way keeping us informed. Nothing has been to much trouble, He explained things clearly when we were unsure & asked questions we hadn’t thought to ask. Being an online solicitor we were a bit hesitant to use however I was always able to ring through & speak to him straight away or email & he would reply quickly & efficiently. Will not hesitate to use Liam again if needed in the future. He made the whole process so easy & straight forward. Thank you again, it’s been a pleasure! Lauren & Nathan
Date of experience: February 21, 2025
SB
S Boodoo
US
Good experience overall
We have just got our keys to our 1st home. Used PLS on recommendation from a friend. Sean Hibbert handled our case very efficiently and always responded to my emails promptly. There was a delay from the seller's solicitors and Sean kept chasing them to get things done. We are very happy customers.
Date of experience: February 21, 2025
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