The owner of this company is rude and…
The owner of this company is rude and entitled. You will wait ages for your items to arrive because apparently a two day weekend isn’t long enough for him.

Phoenix Nutrition is a health and wellness company that specializes in providing high-quality nutritional supplements. The company offers a diverse range of products, including bioactive vitamins, chelated minerals, standardized herbal extracts, and digestive enzymes. Their product line features popular items such as Vitamin D3, Vitamin K2, various B vitamins, and minerals like zinc and magnesium, catering to the needs of health-conscious consumers seeking to enhance their overall well-being. Targeting individuals interested in nutrition and wellness, Phoenix Nutrition focuses on delivering effective dietary supplements that support various aspects of health. With a commitment to quality, the company aims to provide products that meet the demands of those looking to improve their nutritional intake through scientifically formulated supplements. Customers can explore the complete range of offerings on their website, www.phoenixnutrition.com.
Phoenix Nutrition receives mixed feedback from consumers, with a significant portion expressing dissatisfaction with the company's service and product quality. While some customers appreciate the competitive pricing and the absence of fillers in the products, noting their effectiveness and value, many others report issues with rude customer service and delayed shipping.
Reviews highlight a concerning trend of poor communication, with several individuals claiming they received disrespectful responses from the owner when raising concerns. Additionally, complaints about refunds for returned items and the quality of certain supplements are prevalent. Despite a few loyal customers praising the brand, the overall sentiment leans negative due to the recurring issues with service and product reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 15 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 1.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 15 most recent reviews.
“I've been using Phoenix Nutrition vitamins and minerals for years because they don't contain a long list of added fil...”
“Kind regards James Customer Service Team Phoenix Nutrition”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Alternative Medicine.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 2.6 out of 5 (poor) | 4.2 out of 5 (good) | — | 15 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Phoenix Nutrition is #3 of 5 on overall rating in this group. On service, Canada Pharmacy scores higher (4.9 vs 2.5).
15 reviews of Phoenix Nutrition. Filter by what matters to you.
The owner of this company is rude and entitled. You will wait ages for your items to arrive because apparently a two day weekend isn’t long enough for him.
Appalling company and service. This is the email i got from them... ""Wind your neck in, you sound like a little girl with sand in her knickers. It is not our fault Royal Mail was so unreliable in this instance, the option was there to upgrade the shipping service, but you choose not to. Kind regards James Customer Service Team Phoenix Nutrition. Ordered products, 2-3 delivery or extra £1.99 for 2 day delivery. They ignored an email asking where the products were on day 4. Day 6 they finally replied to a second email. Eventually by day 7 agreed to a refund. 3 hours later they are delivered by RM, 7 days after order. I do the correct thing and inform them of delivery. Straight away replied they've cancelled the refund but i can send them back if i don't want them. Last time i did this i had to package up and pay for return postage, so i informed that I'm not going to the hassle of returning but i won't be using their company again, and the reply above is what i got. Well, i used to buy quite a few products for my clients or recommend them and bought via amazon or ebay. No more buying or recommending. I know the customer is NOT always right but not in this case, phoenix...just appalling...
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 60% are 1–2★.
Extremely rude, disrespectful and immature seller. Appalling customer service. He is unable to take any criticism (even when it is completely valid). He cannot provide evidence of the quality of his supplements, which is a huge red flag. I advise you to do business elsewhere with genuine, decent human beings.
Bought ginseng tablets directly from his website advertised as being 2000 mg 20% ginsenoids, so quite a high strength.....no effect whatsoever even taking two of them. Wrote two times to the seller, never gotten a response. Money gone and who knows what there is for real in the tablets. AVOID STRICTLY
The poor reviews speak for themselves. Dreadful customer services. I queried once why their 10% off voucher was invalid and the response I received was terrible. They act like they are doing the customer a favour by selling their products them. They actually told me to shop elsewhere if I wasn't happy. I don't need to be told that twice. BYE BYE Phoenix Nutrition !!! I just go elsewhere now. Even if I pay a a little bit more I know I'm getting a better service & product.
Purchased Vitamin D and K2 from this Company via eBay for past 2/3 years. When i attempted to purchase again 3/11/20 I wrote to the supplier asking for an explanation/evidence into their sudden and hefty £4.00 price increase from £7.99 to £11.99? When inflation was only 0.5%? I was informed they did not have to justify it and suggested I shop elsewhere So I did and purchased the EXACT same product for £8.33. Their customer service acumen is an utter disgrace!
Great products. Very poor customer service. Sent an item back as no longer needed. Haven't received any refund, although I contacted them with proof of postage if required. They said they will refund the money as soon as they will receive it, haven't head anything since. Shame as no company who respects their customers will act this way.
Absolutely disgusting treatment of their customers. I have been accused of being a thief when I never received a product - the delivery company confirm it has been sent to an incorrect address by mistake. Not my fault! This company have called me a liar and a thief. AVOID!!!
Phoenix Nutrition is a health and wellness company that specializes in providing high-quality nutritional supplements. The company offers a diverse range of products, including bioactive vitamins, chelated minerals, standardized herbal extracts, and digestive enzymes. Their product line features popular items such as Vitamin D3, Vitamin K2, various B vitamins, and minerals like zinc and magnesium, catering to the needs of health-conscious consumers seeking to enhance their overall well-being. Targeting individuals interested in nutrition and wellness, Phoenix Nutrition focuses on delivering effective dietary supplements that support various aspects of health. With a commitment to quality, the company aims to provide products that meet the demands of those looking to improve their nutritional intake through scientifically formulated supplements. Customers can explore the complete range of offerings on their website, www.phoenixnutrition.com.
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