Colin

Nov 1, 2023

Appalling company and service

Appalling company and service. This is the email i got from them... ""Wind your neck in, you sound like a little girl with sand in her knickers. It is not our fault Royal Mail was so unreliable in this instance, the option was there to upgrade the shipping service, but you choose not to.  Kind regards James Customer Service Team Phoenix Nutrition. Ordered products, 2-3 delivery or extra £1.99 for 2 day delivery. They ignored an email asking where the products were on day 4. Day 6 they finally replied to a second email. Eventually by day 7 agreed to a refund. 3 hours later they are delivered by RM, 7 days after order. I do the correct thing and inform them of delivery. Straight away replied they've cancelled the refund but i can send them back if i don't want them. Last time i did this i had to package up and pay for return postage, so i informed that I'm not going to the hassle of returning but i won't be using their company again, and the reply above is what i got. Well, i used to buy quite a few products for my clients or recommend them and bought via amazon or ebay. No more buying or recommending. I know the customer is NOT always right but not in this case, phoenix...just appalling...