Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 261 - 270 of 995 reviews
DB
I had an issue with my scheduled repeat…
I had an issue with my scheduled repeat online order and I used the Live chat option. Michael O speedily resolved the issue and my order should be arriving tomorrow.
Date of experience: July 10, 2025
DJ
Order delivered faster than expected
Order delivered faster than expected. Store staff very helpful at collection point.
Date of experience: July 10, 2025
LW
Knowledgeable and friendly staff
Knowledgeable and friendly staff, great store layout, competitive pricing on goods and Pets allowed in store.
Date of experience: July 10, 2025
MB
The staff are very friendly and helpful
The staff are very friendly and helpful
Date of experience: July 10, 2025
MJ
happy pets
Great choice of merchandise and helpful and friendly staff.
Date of experience: July 10, 2025
MC
Good company gone very very poor
I dont know what's happened to this company but it's gone from great to awful. Ordered food to be collected. 5 days after it's due date, it's still not arrived in store. Absolutely zero communication from them to update or apologise, other than emails apologising AFTER I'd contacted their useless chatbot. Their customer service "rep" online only phoned the shop to see if my order was there - I'd done that myself! I had to ask how to make a complaint as there is no way shown on the website. Eventually got an email apology and a £20 voucher but still no update on my order. I've cancelled and will get my pets special dietary food elsewhere. I feel sorry for the poor shop staff who told me that since they've recently stopped having deliveries to their shops each day, they've had a lot of complaints like mine and a lot of angry frustrated customers.
Date of experience: July 10, 2025
L
Lyndsay
US
Great service and overcame issues well
We decided to order some essentials for our new expected pup, the shop had a great selection and we took advantage of the generous 10% introductory offer for pets club recommended by an advisor in store. After ordering, we had quite a few issues with deliveries made through EVRI including the wrong parcel arriving and one severely delayed. I understand this is EVRI's problem but they were unable to help. Frankie W on the click to chat service for Pets at home did a FANTASTIC job of solving our issues, arranging premium delivery and compensating us. They were polite, helpful and very efficient. Great service (just try to avoid the evri delivery option)
Date of experience: July 10, 2025
BB
Sorting out delivered to wrong adress…
Very satisfy with Veronica addressing my concern about my repeated order delivered to the wrong address and sorting out a new order for my dog does not go one day without food, happy with the fix of the issue
Date of experience: July 10, 2025
DJ
Very helpful and well informed staff
Very helpful and well informed staff. Good range of products, and well set out aisles. A delight to shop here.
Date of experience: July 10, 2025
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