Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 271 - 280 of 995 reviews
MR
Replacement items
Had an issue with an overdue order...on this occasion I had a great experience with Pets at Home replacing the missing items.
Date of experience: July 10, 2025
E
Emily
US
I’m only giving a five star review…
I’m only giving a five star review because Rachael’s help today on the live chat was polite and efficient. But I often have issues with my online orders from Pets at Home and it wasn’t all that easy getting through to a live agent/human being in the first place.
Date of experience: July 10, 2025
PW
Mobeen - Very Helpful! - :)
Mobeen was very helpful and quick with dealing with my query I am hoping this time my order does arrive!
Date of experience: July 10, 2025
Mj
Great pet shop
Staff are always friendly and helpful, and know my dogs by name.Good knowledge of product range and always ready with helpful advice if required
Date of experience: July 10, 2025
N&
Lian D was extremely helpful
Lian D was extremely helpful when we had to deal with a sensitive situation. He went above and beyond to help and we are very grateful.
Date of experience: July 10, 2025
SJ
The customer service is brilliant
The customer service is brilliant, the staff are so knowledgeable, and patient
Date of experience: July 10, 2025
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