Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
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Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 251 - 260 of 995 reviews
HS
Great customer service!
Great customer service! I've being using the subscription to get my dogs food every 3 weeks, it's really easy. Sadly sometimes the parcel is not well packaged for the weight of the order, and yesterday it arrived with some cans damaged. Today speaking with the support through chat it was very easy to sort out. Bot was well programmed, so no extra steps to speak with an agent, and Evie solve fast and politely my refund. Thanks Evie!
Date of experience: July 10, 2025
HH
Staff always welcoming and helpful.
Staff always welcoming and helpful. Found just what I needed at a great price
Date of experience: July 10, 2025
GJ
shopping made easy
staff friendly lots of things to choose from bedding food etc
Date of experience: July 10, 2025
C
Caroline
US
Helpful
As first time kitten adopters we needed to buy a few things and the advice given by Tara and her colleagues at Netherfield was very useful, needless to say we have spent a fortune, helped by the offers and discounts with Pet Club. Also visited the Arnold store and again very helpful team.
Date of experience: July 10, 2025
LB
Excellent customer service
Had a small delivery issue (Evri 🙄) but Mobeen M got me sorted in a quick minute! Perfect service, thank you!
Date of experience: July 10, 2025
MJ
Friendly staff
The groomers and all staff are very friendly and helpful.
Date of experience: July 10, 2025
Y
Yarrow
US
Ordered a bulk bag of dog food with…
Ordered a bulk bag of dog food with Pets at Home as they had the best online price and makes it far more cost effective than buying lots of smaller bags. It was due to be delivered in time before we ran out, however on the day it should have been delivered, the tracking updated to say the parcel was larger than expected and needed a specialist courier, and this was in hand. I can only assume Pets at Home gave the incorrect weight initially. We were very low on food by this point, so I had to go and order a small bag to keep us going. Days went by and there was no further update, twice I tried to contact Pets at Home and had no response at all, and still haven't. I then realised it was clearly going to take longer than expected to sort the issue, so had to go and buy another larger bag of food from a local shop at significantly higher price per kg. The delivery finally arrived almost a week later. Still radio silence from Pets at Home, and having bought through them to save money, I am now out of pocket. Not great customer service.
Date of experience: July 10, 2025
MC
Very helpful staff.
Very helpful staff. Good choice and quality of products.
Date of experience: July 10, 2025
AG
Diet advice for overweight dog
Very patient and helpful with hood advice which helped me a lot
Date of experience: July 10, 2025
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