Pelican Water

Products work correctly. Customer service is friendly except they do not tell you correct information. Told technical support how I was planning on installing the system as well as the material I was going to use. Was told everyrhing I was going to use would be fine for the system with no problems. That was incorrect however, the UV light system ended up melting the cpvc pipe I was using causeing an extremely foul smell and taste with the water. Called to tell them the problem to which I was told they have never had this issue, then proceeded to tell me they recomend using 10" of metal pipe so this does not happen even though I was never told this even when I told them exactly how I was putting it together. These systems are not cheap and this caused the price to go even further up due to having to buy new material for the system. Offered no compensation and was left to handle it myself.

Great phone support and easy to order but we cant find a plumber to install. Pelican should set up certified plumbers for each major area. We are only 35 miles for Philadelphia but no plumber wants to install so far. Hopefully we will work this out soon.

Absolutely the worst customer service. I never received what I ordered, usual FEDX issue. Spoke to them several times about this told them I want a refund. The person I spoke to seemed to think I was lying, very rude. Still trying to get my refund. Apparently, I will have to go to the Attorney Generals office to get my money back.

Good products at a good price with very helpful salespeople to steer me correctly on the purchase.

I live at the beach the view is great but the water I just put up with as we live in a condo.Untill now I love this product it not only made my skin feel softer but my hair stays cleaner longer!! The auto ship program is a must for me it’s delivered when I need it!!

No smell...water is soft but not slimy.

Water getting better, the smell, but not there yet. Like the system, maybe need different filter

I installed this unit 3 days ago, I keep checking the TDS readings no change from regular tap water. I just took a new test: Tap water = 170 ppm. Filtered water = 174 ppm. I see no significant change in the quality of water... When I listened to the commercials on this system I was completely sold on the unit, it is a shame that this does not work for me. If I am doing something wrong I would appreciate any suggestions and maybe we can correct this situation. Thank You.

We did a lot of research before buying the PC-600 filter and found this one to be the best value and best filter for our home. The pre-filter is inexpensive and easy to change. In fact we just purchased another for our daughters house. Pelican shipped the order quickly. Very happy with our filter.

The installation was a little tricky and I needed to call for help, but once it was installed it has been working great. Very happy with the quality of the water, the capacity, and the water pressure. I have already recommended it to several friends!

Easy to install. Good fit on faucet. Good tasting water. Unobtrusive on counter.

love water nice and clear and tastes great

I shopped around for a while for a water system that would fit my needs. The compact system was perfect for my home and the auto-ship system of replacement products has worked perfectly. Prior to purchasing, I had several questions, which they were quick to respond by both phone and email. I would recommend Pelican Water Systems to those concerned with water quality.

Unit seems to work very well. Installation was a little more difficult than expected and the cost of the installation kit was an unpleasant surprise.

I've had my Whole-house filter system installed for two years now. It is hassle free, easy to maintain and requiring very limited contact with customer service. I receive all replacement filters and UV lamps on a regular schedule, further reducing involvement with Pelican. In the rare instances I have contacted Customer Service,with questions, they have been courteous and very helpful.

Only had system a couple of week now so good so far.

James in customer service was very helpful in resolving an issue with our controller box. He offered suggestions and assisted in the installation of a new box.

Best price , fast service , fast shipping !

shipped and received my salt free water softener with in a few days . installation was vary easy . finding the Seral no? had to call customer service to find it. notation of location wood be helpful . time will tell how good it works.

Though we've only had our Pelican Water System a short time, I am already thrilled with it. I have noticed a marked improvement in how my skin feels after showering. Our water had so much chlorine in it that I dreaded washing my face or brushing my teeth with it (the odor was quite powerful), not to mention that it made my skin very itchy. My husband was able to do the install himself after a master plumber walked him through the process. The only surprise was how much all the fittings cost in addition to the unit itself, but even knowing that now, I'd purchase this water system again in a heartbeat.