Pelican Water

4.494 out of 5 stars
4.5
Great1,000 reviews

TrustScore

4.5
4.494 out of 5 stars
Great
5 out of 5 stars
762
4 out of 5 stars
104
3 out of 5 stars
50
2 out of 5 stars
34
1 out of 5 stars
50
1,000 reviews in total

Review summary

Pelican Water receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Warning! its a time bomb!

Liked the product till one exploded and sent carbon shrapnel all over the bath and my wife. The clincher was customer se...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Iron residue still bleeding through Not Happy!!!!!

On May 20, 2020, we bought the Pelican Pro 6-Stage R/o plus Pelican WFS Iron/Chlorination system, according to the contr...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

We are happy customers

We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush e...Read more

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0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Reverse Osmosis

Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorin...Read more

0
0
🔥 High engagement

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over 8 years ago
4 out of 5 stars

Very easy to install shower units and …

Very easy to install shower units and received items promptly. Thus far I'm pleased w quality of water

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Maureen Lanza
Maureen Lanza
1 reviews
over 8 years ago
5 out of 5 stars

The sales rep

The sales rep, Jim Griffin, was very informative, trustworthy and helpful. It was a pleasure doing business with him

Helpful?
Donna Benson
Donna Benson
1 reviews
over 8 years ago
5 out of 5 stars

The company was very helpful

The company was very helpful, answering all my questions. The unit I chose arrived promptly and it's been installed. Looks great and I'm assuming doing what it's supposed to. Tastes good, hopefully taking out the arsenic.

Helpful?
Janet Jackson
Janet Jackson
1 reviews
over 8 years ago
5 out of 5 stars

Awesome

Awesome! The first time I ordered from this company I had left a complaint. They immediately reached out to me (not once, but several times by phone) to make it right. I respect that a great deal. Beyond their excellent customer service, their products are nothing short of amazing! I am a highly sensitive individual and have little tolerance for chlorine and other damaging chemicals; and the water in my area is very hard and very, very high in chlorine. I now own two of their shower head filters and this week, installed their counter top filter - what a difference! If you have any doubts about whether these work or not - don't! I even tested them with my chlorine test strips. I am a happy customer and will continue to use Pelican products.

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over 8 years ago
4 out of 5 stars

great system

great system, if you are not a plumber or have no experience with pipes then buy the install kit and invite your handy friend over and its a good idea to install a bypass valve and cutoff valve for your water, great system just needs a little work to install but lets face it if your gonna spend the money for a pelican system save a little for the install.

Helpful?
Maryann Hahn
Maryann Hahn
1 reviews
over 8 years ago
5 out of 5 stars

Pelican shower filter

Thank you Pelican Water Systems...I love my shower filter...would not live without it!!!!

Helpful?
John
John
1 reviews
over 8 years ago
5 out of 5 stars

Fast friendly service..

Fast friendly service..! Thank you.

Helpful?
over 8 years ago
2 out of 5 stars

Already asking for feedback when I have …

Already asking for feedback when I have not even received my order. My item was in stock the night I ordered then next day it is backordered. I do not have an ETA on backorder. I will be glad to provide feedback once order is received and I have an opportunity to try your product.

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over 8 years ago
5 out of 5 stars

Salesman answered all questions making …

Salesman answered all questions making the installation a breeze. Product arrived on time. Owners manual was easy to read. I tested the performance by adding water softened by the NS6 to a glass with calcium deposits. The calcium was dissolved when I checked a few hours later. Bottom line: Great product/Great service.

Helpful?
F.D
F.D
1 reviews
over 8 years ago
4 out of 5 stars

Shower Filter system

I bought 3 shower filter system, it works great as describe.

Helpful?
Betsy
Betsy
1 reviews
over 8 years ago
5 out of 5 stars

Filter Tank Leak

I called to report a leak in my water filter tank. James was extremely helpful in diagnosing the problem. He then walked me through the solution. I was surprised how easy the fix was and that I could do it myself. I was expecting to have to call someone to service it or have it replaced. I'm very pleased.

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William Clark
William Clark
1 reviews
over 8 years ago
5 out of 5 stars

I installed a Whole House Pelican Water system, WF6

I installed a Whole House Pelican Water system, WF6 including the Manganese filter in 2010. I have had very few problems, and when I did, Pelican would accommodate me splendidly. The problems I did have were just normal wear and tear, including refilling the media. I do not know of another company of any sort that has as good a system for helping the customer.

Helpful?
Customer
Customer
1 reviews
over 8 years ago
5 out of 5 stars

I placed my order and it was delivered …

I placed my order and it was delivered within two days. Spoke to customer service when placing my order and they were able to point me to exactly what I needed for my system.

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over 8 years ago
5 out of 5 stars

They had what I needed.

It was an easy shopping experience. No regrets although I question the shipping system. 4 pieces from same place shipped two different ways.

Helpful?
NU7L6
NU7L6
1 reviews
over 8 years ago
5 out of 5 stars

Product arrive quickly & sales rep was …

Product arrive quickly & sales rep was courteous

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over 8 years ago
5 out of 5 stars

I love our water now

I love our water now, the system is working beautifully, no problems at all! The man that came to get me set up to have it done was excellent, polite and easy to work with. The young man who came to put the system in for us a few days later was also excellent. He called when he was on his way and worked quickly. He was friendly and and informative.

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Laura Kling
Laura Kling
1 reviews
over 8 years ago
4 out of 5 stars

I have a 25 micron filter

I have a 25 micron filter, 5 micron filter, carbon filter, uv light Cleans the lake water well!

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N/A
N/A
1 reviews
over 8 years ago
5 out of 5 stars

Website very user friendly

Website very user friendly, product price reasonable and received within days. I will buy again and definitely recommend to others.

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THERESA
THERESA
1 reviews
over 8 years ago
5 out of 5 stars

The Epitome of a Great Company...

FANTASTIC customer service, excellent products and knowledgable tech support as well. We LOVE our Pelican system (softener and whole house filter)...have them for over 7 years and never a second of trouble!

Helpful?
WRP
WRP
1 reviews
over 8 years ago
5 out of 5 stars

Great system It does what it is suppose …

Great system It does what it is suppose to do. The whole house water treatment system is a must here in San Antonio. The water is now clean and substaintially softer than without the system. The most impressive thing is to have bottle water quality at every faucet in the house. I recommend it and remember to tighten everything down. If you have some small leaks, tighten up the connectors. Use the supplied plumber's tape and hand tighten the valves that require only hand strength and I mean tighten them tight than a 10 year old would and you will have no problems with the self install. If you do, call the supplied number and issues will be addressed promptly and professionally. I would buy this system again for another property.

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