Customer service
I had a filter problem, they sent me a new one the same day, with no charge.
Pelican Water receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Liked the product till one exploded and sent carbon shrapnel all over the bath and my wife. The clincher was customer se...Read more
On May 20, 2020, we bought the Pelican Pro 6-Stage R/o plus Pelican WFS Iron/Chlorination system, according to the contr...Read more
We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush e...Read more
Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorin...Read more
I had a filter problem, they sent me a new one the same day, with no charge.
Pelican Water Systems' customer service and tech support are excellent. I had concerns about the design of a shower filter "O"ring seal..They sent me a whole new Shower filter cap and extra seals - just in case I messed up the install again. It works great! Thanks Pelican
Outstanding customer service. Great company and great products. Super easy to deal with and their products work great.
Since having used the Pelican system these few days we have seen a great difference in the shower, drinking water and dishwasher. We are very pleased to have chosen this model over salt conditioners.
Great experience. Informative I would recommend pelican water systems without hesitation.
The employees were so very helpful and knowledgeable.
Appears to be a great system. This is a very recent installation but PURE water from every faucet just like we had from out filtered water from our refrigerator. No salt, no electricity. Had to have the installers come back for a minor leak in the garage. I think they rushed the installation somewhat because they do so many. We can already tell that the pipes and valves are being demineralized and are working better and cleaning themselves out. I studied this for almost five years and concluded that this is the system for us.
My father bought me my first shower filter...I loved it! I have since moved into a house without a water softener and this filter saves my skin and hair as well as keeping my showers from accumulating hard water calcification. I have one in every shower! Protect your skin from absorbing impurities... It's the largest organ on your body.
Great system - filter replacement is easy to do
Sales person was very helpful with suggesting components that were compatible with my system and needs. Shipping was quick and all parts were received. System is up and running . Will see how well it performs. Thanks.
great product, fast delivery. easy to instal
Our Pelican whole home water filter has been amazing! Great tasting water almost instantly! From heavy chlorine taste to pure mountain water within a day of install. Maintenance has been a breeze with only a need to change the first stage filter every quarter. My wife said - with every move, we will install a Pelican. Happy wife, happy life.
great system, great tasting water. just changed main filter after six years,easy. highly recommend system.convinced several of my friendS to install system. ALL HAPPY.
I could not place my order via the website because I made a small mistake and every time I tried to correct it the site added another complete system to the cart. Even when I tried to change the quantity I ended up with more than one complete system. On the other hand when I placed my order via phone the salesperson was very polite and efficient, and the order arrived as intended.
Very easy to install ! Water tasted better within minutes!
The original system, Is fairly easy to install, but I was encouraged to add a U/V light to eliminate bacteria because we use well water. This was $650. in addition to the original cost that put my project over budget. Then I fine out there at U/V lights on the market for $250. and even less. I was not given the information of the size or power of Pelican's light so I didn't shop around. It appears U/V light is just that - light. A little disappointed but I think I'll get over it.
Fast delivery and everything as promised. Would like Pelican to make it easier to sign up for auto re-order process. Very confusing.
Simply the best water purification system available.
They had to replace my tank there was a leak, but the system works great and there customer service was very good. I am very happy with the system. I highly recommend the company.
The agent was extremely helpful. The filters were shipped quickly and were exactly the ones I needed! Outstanding experience all around!
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