Great customer service
Edson García Had great customer service!!! Very helpful!!!
Reviewers consistently report positive experiences with Nitrado. Customers often highlight server, support, issue, great.
A minority mention drawbacks around server, service, ticket, support. Overall sentiment is strongly positive with an average rating of 3.9 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Been with Nitrado for over 3 years through rough patches and big wins, nitrado has always helped me achieve awesome t...”
“Your server passwords get removed randomly after updates sometimes, again with no warning or communication that it ha...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
NitradoThis company | 3.9 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 2.3 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Nitrado is #5 of 5 on overall rating in this group. On website & app, Mazuma Mobile scores higher (4.3 vs 2.3).
60 reviews of Nitrado. Filter by what matters to you.
Edson García Had great customer service!!! Very helpful!!!
Serveur fonctionnel certe mais clairement pas a la hauteur de mes attente.... Lag constant, le serveur qui met littéralement 30min a démarrrer. le serveur manque cruellement de puissance de calcul je déconseille
Hilfreicher und Schneller Service
Mir wurde schnell geholfen und hoffe das Problem wurde jetzt behoben
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can't help but wonder how foolish I was for sticking with Nitrado. I've been a customer for a while, and I'm consistently let down by the service. I'm currently stuck with a server that has three weeks left on it—money completely wasted. The servers have always been laggy, but my recent experience with their support team was even worse. The support ticket process itself took(3-4) DAYS of slow, frustrating communication. After being told to use sketchy, ad-filled websites to run diagnostics, they finally agreed to transfer my server. I even thought the issue was resolved when I closed the ticket, only to find the next day the same problems had returned. The new server was arguably worse than the original. It was so bad that I'd rather spend money on a different host than deal with Nitrado anymore. My server is now just sitting there, completely unusable. I've since moved my service to Pingperfect, and the difference is night and day. The server runs great, and they are in a completely different class of quality and smoothness. I absolutely would not recommend this company to anyone. The service is unreliable, and the support staff offers generic, unhelpful responses. This is a 10/10 bad company, Take it from experience.
The issue hasn’t been resolved this time, and it’s the same problem: the server can’t be found, not even by IP.
They made it super easy and were very helpful in fixing my problems
Ali answerd my questions quicly and even gave me an advance so i dont lose any progress on my games. and help push my help ticket to the correct people that needed it .
This guy Judith S. is the best love him
Ivonne Angeles was my chat helper and she absolutely killed it. Many thanks to her in helping me get a server running. I went into it assuming it was just a quick click and good to go thing cause thats how its worked in the past, didnt have that luck this time sadly but Ivonne got it all fixed up and im playing so thank you so much and many props to her!
Des touristes aucune capacité a rentrer en contact avec le support juste leur vieux ticket que l'on arrive pas a la page demandée. Bref 2 location pour ne pas accéder au serveur sans remboursement bien sur.
Fast response and knowledgeable
Ich habe mir einen DayZ Ps4 Server gemietet für idk 3 Monate oder so. Hier mein Fazit: Positiv: - Nitrado ist einer der wenigen, die vollständig fertige Konsolenserver anbieten - Der Server ist kurz nach Bestellung online und verfügbar - Man kann sich den Server nach eigenen wünschen noch konfigurieren. Man hat zugang zu allen Dateien. Das Webinterface funktioniert auch mobil über das Handy/Tablet oder auch über die Nitrado App - Server lief immer stabil. Einen Tag war der Server down aber das wurde sofort bearbeitet und innerhalb von ein paar Stunden war er wieder in Ordnung. - Das Abonemment funktionierte auch ohne Probleme. Lese bei vielen Rezensionen, das trotzdem nach beenden des Abos weiter abgebucht wird. Ist bei mir nicht der Fall. Ich habe den Abo Button ausgeschaltet und fertig wars. - Preis/Leistung ist super Negativ: - eigentlich nichts wirklich. Ich hatte nichts erlebt was meine Erfahrung mit Nitrado negativ beeinflusst hat. Zusammenfassung: Ich war erst skeptisch und sehr vorsichtig bei der Suche nach einen Serveranbieter da ich davon vorher nicht wirklich Ahnung hatte. Zudem hatten mich die gemischten Rezensionen unsicher gemacht. Da Nitrado aber der einzige war, der Playstation Server anbot, hab ich es versucht und es hat sich aufjedenfall gelohnt. Das Abo habe ich nur beendet weil meine Dayz Suchtphase vorbei ist 😅
Have been unable to get into contact with nitrado at all. Tried to create a ticket with them, just sent me on an endless loop of FAQs that had no relevance to my issue. My character gets permanently de-synced on DayZ, can’t interact with anything as it’s clear the server doesn’t want to work with my WiFi. I have to create new Xbox accounts to be able to even play for a while, and then the same issue happens after a day or so. Can’t interact with anything in the game. The server only seems to work if I connect to my mobile hotspot. No it’s not my wifi that’s bad, the public day z servers work just fine, and every other online game works just fine. It’s just my private server that doesn’t seem to work. I will create a new user, join, play as normal and then suddenly my character de-syncs and I have to repeat the same thing. I’ve tried resetting, restarting and nothing works. Update: As their reply requested, i sent an email to their support team - no response from them at all. Absolutely garbage company.
Edson G. did a great job resolving my issue within a matter of minutes.
ARK Ascended is a tricky game sometimes hard to configure. Nitrado's team worked diligently on my settings and never gave up until they found a solution. It works perfectly now. My thanks go to their team !
Disgusting. Was misled & told to do something by a staff member that lost me over £200 of my server runtime yet they’re now not replying to me. Have messaged multiple times in the ticket & even emailed them with no response. **EDIT** Told me to open a ticket, when I’ve had a ticket open for weeks with the last response from them being approaching 2 weeks ago. Emailed them to be instantly told “you already have a ticket open we’re closing this”. Figure that one out
I was having a good experience with them until I tried to cancel the service. I cancelled the service as of 7/25 and the service was still active through 8/16. On 8/15 I received an email saying that my credit card was being charged again for another month of service despite not having set up an automatic subscription. I tried to contact their customer service through their website but their website did not allow for a support ticket to be created. I had to go onto their discord server to get their support email in order to contact them. I contacted them and explained the situation and they refused to cancel the service and give a refund despite the new month being less than a few hours old. I had to contact my credit card and dispute the payment and ask for a stop payment on any future charges. Would not recommend. It is likely better for someone to self host on aws or similar cloud hosting than use them because of their predatory and dishonest practices. EDIT: As of the time they replied to this review, I had already reached out to their team and they basically told me that they would do nothing to help me despite showing evidence that I had tried to cancel on the 25th and had no way of knowing that they did not accept the cancellation. As others have mentioned their reply is nothing more than feigned concern over predatory practices they have no intention of changing. STAY FAR AWAY FROM THIS DISHONEST AND RAPACIOUS COMPANY!!!
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