Really helpful and sorted my issue
Really helpful and sorted my issue
4.5
Great
1,000 reviews
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Review summary
NCP National Car Parks receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent Customer Service
I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh
reference is 6289638
reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasnโt clear. Great customer service and it should be recognised
Perfect
Perfect, quickly resolved my issue
Company details
Information provided by various external sources
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Contact info
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Website
www.ncp.co.uk
All reviews
1,000 total โข Write a review
Showing 41 - 50 of 996 reviews
AS
Very good person and really helpful .
Very good person and really helpful. Thank you so much ๐
Date of experience: July 9, 2025
JG
Great back up: after a rare ap hiccup
Very helpful and precise Live Chat about a glitch at time of parking - swiftly sorted ๐
Date of experience: July 8, 2025
W
WCP
US
Dreadful Machines. NCP cash Cow
On June 11th my wife and I treated our granddaughter and grandson for dinner in Southport. Although being the nearest car park to the restaurant I reluctantly parked in the NCP London Street. I say reluctantly because it does have a bad reputation. I have parked there in the past without any problems. I parked the car, we had a pleasant meal. We went back to the car park. I went to the payment machine. I paid the amount as indicated on the machine. Weeks later I receive a letter dated 30th June saying I didnโt pay the correct amount and wanting me to pay ยฃ60 or ยฃ100. I have appealed to NCP but without success. I truly believe I paid the correct amount. All other car parks I have used in the past you either park and display or pay the amount indicated on the payment machine. I have always in the past paid the correct payment and in the case of the multi storey in Southport I joined Hozah automatic payment scheme when their machines were out of order rather than take the chance I wouldnโt have to pay. I feel that in the case of this NCP car park that it is set up to catch the unaware or people who may need reading glasses to read the small print as a cash cow.
Date of experience: July 8, 2025
JN
Very helpful Chat service in receivingโฆ
Very helpful Chat service in receiving a receipt for my airport car park booking
Date of experience: July 8, 2025
GQ
The agent was very helpful
The agent was very helpful
Date of experience: July 8, 2025
JA
quick reply and helpful person
quick reply and helpful person
Date of experience: July 8, 2025
Q
Goodwill gesture
Following receipt of a parking fine at Columbus House, Croydon on 16/06/25. I appealed against the fine cos I parked there out of desperation as I was sick with diarrhoea & needed to use the toilet so I parked for 20mins, used a toilet, returned & drove off. I'm glad to say that my fine was cancelled as a goodwill gesture, what a show of empathy! I'm so grateful & thankful for this show of grace ๐๐ฟ ๐
Date of experience: July 8, 2025
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