Really helpful and sorted my issue
Really helpful and sorted my issue
4.5
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
NCP National Car Parks receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent Customer Service
I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh
reference is 6289638
reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasn’t clear. Great customer service and it should be recognised
Perfect
Perfect, quickly resolved my issue
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.ncp.co.uk
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
D
David
US
Cancellation of Airport parking booking
Due to work commitments I had to cancell booked holiday car parking at Birmingham Airport. I emailed NCP booking enquiries with relevant details and 3 working days later I received cancellation email stating full refund to my account will be made. A stress free outcome professionally dealt with. Thank you.
Date of experience: July 7, 2025
RB
Auto payment of drop offs means charging you every time you visit the airport
I signed up for auto payment of drop off charge for Gatwick airport just so I didn’t forget to pay it and then receive a fine. The next time I drove to my pre paid valet parking at Gatwick North for our holiday parking I received a receipt for £7 for auto payment of the drop off charge! Trying to talk or email a human to get a refund is impossible with NCP. The valet parking isn’t operated by them & there’s obviously no sharing of booking information. THE WORST CUSTOMER SERVICE IN FACT THEIR ADVERTISED CUSTOMER SERVICE EMAIL IS NO LONGER MONITORED, THEY EMAIL BACK TELLING YOU. BEWARE NCP!
Date of experience: July 7, 2025
AE
Ky was very helpful with a silly…
Ky was very helpful with a silly mistake I made.
Date of experience: July 7, 2025
HN
Great service and prompt response
Great service and prompt response. If you stay polite and honest, they can be very reasonable.
Date of experience: July 7, 2025
D
David
US
Great service on Web chat.
Downloaded the app and paid to park in a cark park for 24hrs in Cardiff. Didn't realise until leaving the next day, that I'd paid for the car park next door :( Not being familiar with the area there were 2 NCP car parks next to each other and I hadn't realised. Chatted with Sam on the NCP app and he sorted it for me as I thought I'd get a fine. Fantastic service thank you. The app is actually very easy to use when you know the area, I just should have double checked the sign posts.
Date of experience: July 7, 2025
C
Customer
US
I visited a car park and the NCP car…
I visited a car park and the NCP car park support team were so helpful in converting the ticket on entrance to the car park to the app. However on leaving the car park the QR on the app didn't work. I paid via contactless and spoke to the NCP team today who sorted everything out very well. Very happy customer
Date of experience: July 7, 2025
FK
NCP have been very generous to me
NCP have been very generous to me - we all know parking companies are vultures and do not care about genuine errors but NCP have done in the past to me and it is much appreciated - as a regular customer and payer I forgot one time and they cancelled the PCN - that's respectful and appreciated as they could see it was a genuine oversight.
Date of experience: July 7, 2025
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