Excellent Customer Service
Imelda has been wonderful and very responsive to all of my questions about the California Coastal diet. She answers all of my recipe questions very quickly. She has provided excellent customer service. Thank you!

Gene Food is a personalized nutrition platform that helps individuals tailor their diets based on their genetic makeup. By allowing customers to upload raw genetic data from services like Ancestry and 23andMe, the company provides users with a Diet Type, customized meal plans, and basic health reports. Gene Food offers various plans, including a DNA testing option that yields more comprehensive insights than raw data alone. Targeting health-conscious consumers seeking to optimize their diets and lifestyles, Gene Food also features a Health Intelligence membership that provides ongoing access to new health reports and genetic insights each month. With a focus on food sensitivities and nutritional needs, the company aims to empower users to make informed dietary choices that enhance their overall well-being. For those looking to understand how their genetics influence their health, Gene Food presents a data-driven approach to personalized nutrition.
Gene Food receives overwhelmingly positive feedback for its personalized nutrition services, with many reviewers praising the effectiveness of its genetic testing and tailored diet recommendations. Customers appreciate the detailed reports that help them make informed dietary choices, often noting significant improvements in their health and energy levels.
The customer service, particularly from staff member Imelda, is frequently highlighted for being responsive and accommodating, enhancing the overall experience. However, some consumers express frustration with subscription issues, including unexpected charges and delays in receiving their kits, which detracts from their satisfaction. Despite these complaints, the majority of users find Gene Food to be a valuable tool for optimizing their diets based on genetic insights.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 65 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 4.2 | 5 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
“She has provided excellent customer service”
“When I ordered my genetic test there was an issue at the lab and they never notified me that the testing was processed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 5.0 out of 5 (good) | +11% | 65 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Gene Food is #1 of 5 on overall rating in this group.
65 reviews of Gene Food. Filter by what matters to you.
Imelda has been wonderful and very responsive to all of my questions about the California Coastal diet. She answers all of my recipe questions very quickly. She has provided excellent customer service. Thank you!
This test is a gamechanger! When you are tired of every other video telling you carnivore, keto, paleo, vegan, or counting macros is the only answer, then it is time to see how your specific body's engine functions best. I am down 4 belt notches and no longer an example of inflammation in a mere 10 weeks. Get this testing and see for real if you have methylation, histamine, gluten, and lactose issues. A healthy GUT is a healthy YOU!
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I purchased kits for my husband, my daughter and myself. I love how much important information is in our results and we feel much more able to make decisions about our diets without all the confusion out there. Now we KNOW that we are eating the diet best for each of us, not what's recommended by some influencer or even Doctor without this critical information. Also, customer service is wonderful!!
I love my gene food Did a gene test 2020 and the results worked super well Ever since I followed the diet that was recommended I started feeling better and better
Gene Food is the best tool for personalizing nutrition that I have found, and I have tried many things. It has exceeded my expectations.
I was happy with the DNA testing and pleased to have guidance moving forward on my nutritional journey. As I get older, I realize that focusing on a solid diet plan from Gene Food - is easy and rewarding.
As a lifelong vegetarian, I struggled with low energy and felt something in my diet needed adjusting. Gene Food recommended a pescatarian diet tailored to my biology and was super insightful in identifying ways to optimize my lifestyle and health. It gave me the push I needed to make significant adjustments to my diet. It has been a journey over the years, but I’ve noticed a significant boost in my energy and overall well-being by following Gene Food recommendations. I highly recommend Gene Food to anyone looking for a science-backed, personalized approach to better health!
Gene Food is a great resource for anyone looking to personalize their nutrition based on their unique genetics. The reports are detailed yet easy to understand, offering practical diet recommendations tailored to your body’s needs. It’s a great way to take the guesswork out of healthy eating and make more informed choices. Highly recommended for those interested in optimizing their health through DNA-based insights!
I stumbled onto Gene Food in Feb/March 2024, and it changed my life. Gene Food’s focus on targeting the nutritional-based genes (per published studies) is what intrigued me. It was the missing piece I desperately needed. My subsequent health improvements have been substantiated from testing by my mainstream doctors. I’ve learned how and what (and what not) to eat for my genetics, as well as how my body handles/utilizes foods. Eye opening. Not necessarily a total magical cure but I’ve experienced significant health improvements since utilizing Gene Food personalized reports. For me, my lipid team has been testing me annually for over 15 years with Boston Heart’s extensive lipid and health panels. I could never pinpoint why some years were remarkably better than others and some years were horribly terrible, excluding obvious genetic issues that will always dictate certain numbers to be negative (out of my hands). With 10 years of coronary calcium scores of “0”, I’ve had three so far, my doctors have allowed my personal decision to stay off meds to manage lipids. Plus, I have always maintained an extremely “healthy, organic” eating lifestyle. But still, lipids have been a major up and down challenge. To my surprise, after strictly following my new Gene Food eating plan for 3 months in late winter/spring 2024, which was a huge change to my already ultra healthy eating, my lipid numbers drastically normalized in almost every marker. I cheated on my eating plan over the summer and saw my lipid numbers going in the wrong direction again, although still eating very healthy. Back on track in the fall, I just had a repeat Boston Heart in 2025 and my numbers are back where my doctor wants to see them. I am doing all this without being on any medications, although ideally my doctors would prefer to put me on one med just to be safer. It’s my choice to decline, for now. The key for me is to follow my personal eating plan from Gene Food, a plan which actually helps me, and to keep testing testing testing my numbers. And to my surprise, my lipid improvements have also extended to other areas of my life, including easy maintenance of normal weight and unexpected improvements in other health parameters. I can’t thank Gene Food enough for their novel genetic focused personal eating reports. Gene Food is truly growing with the new research out there and their programs have really helped me fine-tune how to eat for MY body. If you want answers, it really really guides you. If you don’t want to hear it or don’t want to accept the potential eating changes &/or restrictions, nothing will change. I speak from experience as I have a family member in the latter camp. Knowledge = power if you are open to making changes. Just reality, not a criticism of anybody, as I know change is very hard sometimes. Even if you have to be on meds, these plans will help you give your individual body the tools to improve your health and not fight against it. I do like that this company will update my reporting as the research changes/updates over time. Worth paying an annual fee for ongoing updates which they have already rolled out since my initial testing. Research is fluid. I’m totally self-taught, but have surrounded myself with “open and integrative-leaning” mainstream doctors to help tackle health issues. Must advocate for oneself.
Imelda at Gene Food has worked amazingly well and quickly with me to smooth out any wrinkles and get me all the very detailed information I've needed. I look forward to seeing how I can use the results of the testing to improve my health! Thank you, Gene Food!
If you're looking to tailor your diet based on more than just guesswork or the latest diet fad, Gene Food offers a scientifically-backed, personalized approach that could change how you view nutrition. It's not just about eating; it's about eating right for your body. With its comprehensive, user-friendly, and science-driven service, Gene Food has earned a solid 5-star rating from me. Whether you're dealing with specific health issues or just curious about optimizing your diet, Gene Food is an invaluable tool in the quest for personalized wellness.
As someone who watches the online YouTube debates about LDL and carnivore and plant based, Gene Food helped me settle on a direction of eating and I've found it works well for me. A lot of the information is technical, but credible and I appreciate the depth of the reports. This is a good business for people confused by all the conflicting diet advice.
As someone who has tried numerous health and nutrition tools, I found Gene Food to be quite valuable. The interface isn't perfect, and I would like to see more recipes, but the concept of the "20 diet types" is innovative and offers more than enough value for money, even at the premium "intelligence" tier. They add health reports over and above the base diet type like cholesterol absorption that aren't really available anywhere else. My experience with Gene Food was a positive one. I also enjoy the founder's email newsletter.
Imelda was very quick to respond to an issue created truthfully by my own lack of followthrough. She was thoughtful, helpful and quickly found resolution,registered my kit and I received the results within hours. Above and beyond great customer service!
Learned so much about my diet from Gene Food!! I have recommended it to my family and friends!!
I received some excellent diet and health guidance from gene food. The kit I received was well designed and simple to collect and return my saliva sample. When I had follow up about my results I was able to get a fast response and get detailed feedback. Overall 10/10 customer experience and value.
At first I was upset because I received unfulfilling information: that I was extremely likely to have problems with x and y things, but I did not have those issues, so what did it mean? Long story short, via email, John at Gene Food provided me with guidance that was of very high value for my nutrition going forward.
I had a fantastic experience with Gene Food. The website was easy to navigate, making the purchase process smooth and hassle-free. The test directions were straightforward to follow. I initially considered Gary Brecka’s testing but found Gene Food offered a similar service at a much better price point. The test kit arrived quickly, and after sending it back, I received my results within a few weeks. The detailed reports were impressive, especially with the upgrade. My sister, a functional medicine doctor, reviewed the results and was impressed by the comprehensive data provided. Overall, I'm very pleased with Gene Food and highly recommend it to anyone looking for extensive and reliable test results.
The GeneFood team was responsive and thorough. When I had a technical question, the team arranged a video call directly with the CEO, John O'Connor. John called me promptly via a Zoom video call from his vacation. He answered all my questions - and more. I am very impressed with John and his team as persons and as professionals.
Gene Food is a personalized nutrition platform that helps individuals tailor their diets based on their genetic makeup. By allowing customers to upload raw genetic data from services like Ancestry and 23andMe, the company provides users with a Diet Type, customized meal plans, and basic health reports. Gene Food offers various plans, including a DNA testing option that yields more comprehensive insights than raw data alone. Targeting health-conscious consumers seeking to optimize their diets and lifestyles, Gene Food also features a Health Intelligence membership that provides ongoing access to new health reports and genetic insights each month. With a focus on food sensitivities and nutritional needs, the company aims to empower users to make informed dietary choices that enhance their overall well-being. For those looking to understand how their genetics influence their health, Gene Food presents a data-driven approach to personalized nutrition.
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