He spoke really clearly
He spoke really clearly, we understand each other well.
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3.8
Great
491 reviews
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💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Lucinda was very polite and easy to…
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
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Very friendly and proficient service.
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
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Friendly Ben
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
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Company details
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Website
www.mycruises.com.au
All reviews
491 total • Write a review
Showing 451 - 460 of 487 reviews
SN
Japan Tour
We just came back from our Japan tour (MYC44582 Beautiful Japan with Kyushu 05/09/23-18/09/23) and had the best time! Our tour guide, Eriko, was very knowledgeable, offering informative and engaging commentary about the destinations we visited and recommending the best eats in the area. She went above and beyond to make sure everyone had a good experience and was overall very lovely and accomodating. It was also super easy to book with MyCruises and our flights only had one short layover! They were amazing to deal with :)
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L
Theft of deposit and worst service ever... were not allowed to travel on our booked cruise and cancelled our cruise without permission!!!
Booked a Virgin cruise through my cruises, only to fall pregnant so we were unable to go on the cruise as it dosent allow children. We asked my cruises what to do and if they would allow us to cruise still (cruise booked was just before due date). They said we were not allowed to go on the cruise. So we asked if we could have our deposit back and they said no. They then asked us to cancel and I said no because we still want to go on a cruise and to please rebook us on another cruise with the same cruise line. They proceeded to cancel our booking without our permission and kept our deposit of $2000, without offering any alternativeway to use it.
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SD
Not Impressed, false advertising
Update After a few emails back and forth Mycruise have now advised that i will be getting a transfer from my Rome hotel to the port for my cruise. I am happy this has now been sorted but would have been happier if I hadn't had to go through the stress of being told numerous times that a transfer wasn't included even though I had the original advertising. Ive upped my rating to 3 stars as still think they need to up their after sales customer service and not leave it up to the customer to chase up everything. Fingers crossed my trip goes smoothly Telling me my transfer from Rome hotel to port is not included even though transfer was included in original advertising back in 2021. I still have advertisement as proof. Not impressed at all I booked this cruise 16.12.2021 so as per your response transfers are included but not according to your after sales team Booking 19793
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JM
Don’t just read the bad reviews of mycruises
After having booked a Mycruises Mediterranean ocean and Rhine river cruise I was really nervous and sceptical after reading the terrible reviews. The whole experience was absolutely fantastic, the documentation was spot on from our travel agent.Hotels were definitely 4 stars and were very central and close to the main train stations in Rome and Milan .Yes it was school holidays in Europe so the Norwegian ship was very busy, we expected that. We had to organise some of our own transfers and we knew that otherwise you pay much more and go with one of the more expensive companies. Overall we could not complain at all and had a wonderful holiday.
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S
Greedy, Greedy, Greedy
We booked a holiday and paid in full. Due to my husband’s medical problems we had to cancel 50 days prior to travelling. We fully expected to pay cancellation costs. Cost of trip $17,978. Cancellation costs $17,978. I have read all of the 3rd party terms and conditions and they all refund either all or a portion of the money. Leads me to believe My Cruises are keeping it for themselves. Disgraceful. My Reference No. is MYC-41052 Further to my review, Royal Caribbean International have rung twice on 1st and 3rd October asking why we didn't board, and if we will be boarding at the next port. So it seems it was never cancelled. Surely, as we cancelled 56 days ago, if My Cruises had advised the cruise liner we would have got a refund. Totally inept.
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J
Impossible to contact when things go wrong
Terrible company to deal with. Once they had our money, customer service went down to zero. They did not reply to emails requesting further information. The person handling flights was difficult to deal with - we wanted information regarding a possible stay in Dubai on the way home but we finally gave up. We asked in an email if we could talk direct to explain what we wanted but were told they are not allowed to talk to us. Our scheduled flight was a Friday evening but was cancelled while on the tarmac. The flight was delayed by approx 24 hours and we needed to know what the arrangements would now be to meet our tour at our destination. Tried the 24/7 emergency number but recorded message said they didn't operate on weekends or out of hours. As result there was nobody to meet us when we arrived Venice. Found our own way to hotel by Taxi (40 Euros) and Tour Leader had not been made aware that all passengers from Melbourne were arriving a day late. The land tour of northern part of Italy (10 days) was disappointing. Sixty people on the bus was far too many - if we had been told it was going to be such a large group on a bus we would not have bothered. The guide on the bus only seemed responsible for getting us on and off the bus - never explained anything about the countryside, where we were or what we were going to see. The cruise on Lake Como was a joke - we were on an overcrowded public ferry stopping all stations on a trip around the lake. Those of us trapped in the middle of the boat, away from a window, saw very little of the scenery. The 10 day cruise out of Rome was fantastic and have no complaints about this part of the trip. Our main grievance was not being able to contact anyone from Mycruises on the Saturday after the flight had been cancelled. MYC-18793
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TM
transfer of deposit MYC43445
we paid a deposit on Paris and Scan Capitals cruise May 2024 from Le Havre. Due to medical reasons we find this cruise now impractical and would like to transfer our deposit to another cruise with your company.Have phoned several times but staff is not helpful.We DO NOT want a refund and our happy to transfer deposit to another cruise.Can you kindly help us?
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KM
Beware This Company
I wrote my scathing review in April this year and now in August I get a reply from MYC to provide my booking reference number so they can investigate further by the after sales team. Are you Kidding? For 11 months I contacted your sales team to find out what was happening with my refund of $6200 from NCL. You have my name from this review and an extensive file with all my enquiries and concerns. I know nothing will happen. Since writing the review in April, I finally contacted NCL myself in May to find out that I had FCC which would expire in June 2023. If I had not contacted them myself, I would have lost this credit. MYC did not communicate this with me until I raised it with them. Whilst we enjoyed our holiday to Scandinavia largely due to the Danish travel company that led us through the trip, MYC was responsible for our airport transfer. We were given the wrong information by them which caused us to miss our transfer and cost us $120 to get a taxi to our hotel. Yet again, poor communication and incorrect information in our itinerary caused more problems. For MYC, our booking number was MYC 10419. I believe it is futile giving this reference. I wasn't contacted by them for 11 months when I had all the concerns and now that the trip is complete, I doubt they will care at all.
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CW
Have booked again, great company
Great trip, well organised , this was our third trip with my cruises, just booked two more , we read the small print, take notice of cruise details and follow booking processes so no problems, also link into flights and reserve and book seats so no surprises, have always found all the staff helpful
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DH
No idea how to reply to your request…
No idea how to reply to your request for our MYC reference so here it is: MYC40950
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