My Cruises
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Impossible to contact when things go wrong
Terrible company to deal with. Once they had our money, customer service went down to zero. They did not reply to emails requesting further information. The person handling flights was difficult to deal with - we wanted information regarding a possible stay in Dubai on the way home but we finally gave up. We asked in an email if we could talk direct to explain what we wanted but were told they are not allowed to talk to us. Our scheduled flight was a Friday evening but was cancelled while on the tarmac. The flight was delayed by approx 24 hours and we needed to know what the arrangements would now be to meet our tour at our destination. Tried the 24/7 emergency number but recorded message said they didn't operate on weekends or out of hours. As result there was nobody to meet us when we arrived Venice. Found our own way to hotel by Taxi (40 Euros) and Tour Leader had not been made aware that all passengers from Melbourne were arriving a day late. The land tour of northern part of Italy (10 days) was disappointing. Sixty people on the bus was far too many - if we had been told it was going to be such a large group on a bus we would not have bothered. The guide on the bus only seemed responsible for getting us on and off the bus - never explained anything about the countryside, where we were or what we were going to see. The cruise on Lake Como was a joke - we were on an overcrowded public ferry stopping all stations on a trip around the lake. Those of us trapped in the middle of the boat, away from a window, saw very little of the scenery. The 10 day cruise out of Rome was fantastic and have no complaints about this part of the trip. Our main grievance was not being able to contact anyone from Mycruises on the Saturday after the flight had been cancelled. MYC-18793