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Theft of deposit and worst service ever... were not allowed to travel on our booked cruise and cancelled our cruise without permission!!!
Booked a Virgin cruise through my cruises, only to fall pregnant so we were unable to go on the cruise as it dosent allow children. We asked my cruises what to do and if they would allow us to cruise still (cruise booked was just before due date). They said we were not allowed to go on the cruise. So we asked if we could have our deposit back and they said no. They then asked us to cancel and I said no because we still want to go on a cruise and to please rebook us on another cruise with the same cruise line. They proceeded to cancel our booking without our permission and kept our deposit of $2000, without offering any alternativeway to use it.