My Cruises
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Beware This Company
I wrote my scathing review in April this year and now in August I get a reply from MYC to provide my booking reference number so they can investigate further by the after sales team. Are you Kidding? For 11 months I contacted your sales team to find out what was happening with my refund of $6200 from NCL. You have my name from this review and an extensive file with all my enquiries and concerns. I know nothing will happen. Since writing the review in April, I finally contacted NCL myself in May to find out that I had FCC which would expire in June 2023. If I had not contacted them myself, I would have lost this credit. MYC did not communicate this with me until I raised it with them. Whilst we enjoyed our holiday to Scandinavia largely due to the Danish travel company that led us through the trip, MYC was responsible for our airport transfer. We were given the wrong information by them which caused us to miss our transfer and cost us $120 to get a taxi to our hotel. Yet again, poor communication and incorrect information in our itinerary caused more problems. For MYC, our booking number was MYC 10419. I believe it is futile giving this reference. I wasn't contacted by them for 11 months when I had all the concerns and now that the trip is complete, I doubt they will care at all.