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Not Impressed, false advertising
Update After a few emails back and forth Mycruise have now advised that i will be getting a transfer from my Rome hotel to the port for my cruise. I am happy this has now been sorted but would have been happier if I hadn't had to go through the stress of being told numerous times that a transfer wasn't included even though I had the original advertising. Ive upped my rating to 3 stars as still think they need to up their after sales customer service and not leave it up to the customer to chase up everything. Fingers crossed my trip goes smoothly Telling me my transfer from Rome hotel to port is not included even though transfer was included in original advertising back in 2021. I still have advertisement as proof. Not impressed at all I booked this cruise 16.12.2021 so as per your response transfers are included but not according to your after sales team Booking 19793