Great week with great destinations
Great week with great destinations, drinks packages and entertainment
4.2
Great
1,000 reviews
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Review summary
MSC Cruises UK & Ireland receives consistently positive reviews. Customers particularly appreciate service and great value, though some mention concerns about poor quality and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great holiday
Don’t believe the reviews about the grub
Wonderful cruise with superb staff.
Wonderful cruise with superb staff.
Doing all the right things except need…
Doing all the right things except need more cleaning in cabins and not cold food in the buffet
Company details
Information provided by various external sources
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Contact info
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Website
www.msccruises.co.uk
All reviews
1,000 total • Write a review
Showing 851 - 860 of 996 reviews
BM
Stunning ship
Loved the elegance of the ship ,the size of the state room ,comfortable bed .Room service was a bit hit and miss with timings but didn’t really affect our plans for the day. Large stains were seen on carpets in the corridors on the deck I was staying on.I was impressed To see the housekeeping staff vacuuming the carpets & wiping banisters/handrails regularly. Overall our holiday was about what we expected for the price it cost so not disappointed.
Date of experience: July 1, 2025
ZL
Fantastic cruise
Very excited travel, I am happy to with anything that happens in board. Will remember forever.
Date of experience: July 1, 2025
MB
Lovely cruising with MSC
We we wowed by the ship and it's facilities. Great staff, restaurants, bars, entertainment, and shows. The trips we took were really good if a little pricey.
Date of experience: June 30, 2025
DC
I wouldn’t travel with MSC
I wouldn’t travel with MSC, we had a foul sewage smell coming from our bathroom and no matter how we complained it was never resolved. Staff were rude and struggled understanding us. A lot of our hard earned money wasted and time we can’t get back. We are very upset and disappointed that a company can treat customers this way.
Date of experience: June 30, 2025
ae
Excellent value for money…
Excellent value for money .Staff,food,were excellent. We were well looked after. Would book again no problem.
Date of experience: June 30, 2025
c
customer
US
I recently traveled on the MSC Virtuosa…
I recently traveled on the MSC Virtuosa Cruise and overall had a pleasant experience. The food at the Minuetto Complimentary Restaurant was delicious and satisfying. However, I was disappointed by the behavior of two particular staff members at the restaurant. One waitress ignored our group of four, seated at a middle table, while she served guests at the left and right tables. When we attempted to place our order, she told us to wait until she finished serving the others. Only after attending to the surrounding tables did she return to take our order. This made us feel overlooked and disrespected. Another waitress made an insensitive comment about my English accent. I found this particularly upsetting. Everyone speaks English with their own accent—Spaniards with a Spanish accent, Italians with an Italian accent, and so on. Naturally, I may also have an accent when speaking English. Ironically, this waitress herself, being Indonesian, also spoke English with an Indonesian accent, which at times I found difficult to understand. I was very disappointed that she would make fun of mine. This behavior felt discriminatory and made me feel uncomfortable. While I enjoyed the overall cruise, I believe MSC should provide additional training to staff to improve customer service—especially in showing respect, kindness, and professionalism to guests of all nationalities. A warm smile and basic courtesy can make a big difference and help elevate the company’s reputation even further.
Date of experience: June 30, 2025
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