Great week with great destinations
Great week with great destinations, drinks packages and entertainment
4.2
Great
1,000 reviews
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Review summary
MSC Cruises UK & Ireland receives consistently positive reviews. Customers particularly appreciate service and great value, though some mention concerns about poor quality and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great holiday
Don’t believe the reviews about the grub
Wonderful cruise with superb staff.
Wonderful cruise with superb staff.
Doing all the right things except need…
Doing all the right things except need more cleaning in cabins and not cold food in the buffet
Company details
Information provided by various external sources
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Contact info
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Website
www.msccruises.co.uk
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
MC
Last year we went on this boat and it…
Last year we went on this boat and it wasn’t full, this year too many people, queuing for everything, no where to sit at all.
Date of experience: July 20, 2025
JM
This is a lively ship
This is a lively ship . Great staff at the bars and restaurants. Probably a little understaffed at times but that wouldn't stop me booking again.
Date of experience: July 19, 2025
BC
Excellent service and food
Excellent service and food. Helpful and efficient staff and fscilities. The only thing we didn't care for was young children in the night club which needs addressing.
Date of experience: July 19, 2025
CM
Great Ship and Staff
Staff excellent, we did Yacht Club and everyone was so lovely. Also other staff around ship. Couldn't fault the food, yet again very good. Only entertainment let us down
Date of experience: July 19, 2025
AH
MSC Musica- Simply the Best!
MSC Musica was a wonderful experience for all my family and friends. Meals were fabulous and entertainment was just the best especially the theatre shows. I will defo be booking again
Date of experience: July 19, 2025
TW
⭐ 1 Star at most
⭐ 1 Star – Unsafe and Unhygienic Experience on MSC(Virtuosa) We are currently on Day 7 of a 14-day cruise with MSC Virtuosa, and the experience so far has been unacceptable, especially for a family cruise. • A drunk passenger shouted racist abuse and threatened staff and guests for nearly an hour, in front of children, with no intervention from MSC staff. The passenger remained on board unpunished. • A vomit incident near the pool buffet was left uncleaned for over an hour, despite multiple complaints to officers. • My children were covered in black soot falling from the funnels, ruining pool days and raising serious health concerns. • My daughter needed to see the onboard doctor, who prescribed medication for a skin reaction likely caused by the environmental issues onboard. • Multiple complaints were ignored or brushed off by guest services. We booked MSC expecting a safe, clean, and family-friendly environment. Instead, we’ve dealt with hygiene failures, safety risks, and poor staff response. I have photos, videos, and medical documentation to prove every point. Completely unacceptable and not what you expect from a premium cruise line. This holiday has been stressful, worrying, and nowhere near the standard promised by
Date of experience: July 19, 2025
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