First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
HM
My experience with this company was not…
My experience with this company was not good very stressful and so so many chase up phone calls. Would never recommend this company to anyone. They never did anything for me except a lovely lovely lady called Daisy. She kept me in the loop, answered my emails, chased other departments, and if it wasn't for her would probably still be going. She deserves recognition. Thank you so much Daisy.
Date of experience: June 18, 2025
NP
Lovely Hana at Minster Law
I had the pleasure of speaking with the lovely Hana regarding an incident this morning. Hana was very kind and made me feel super comfortable, she was so easy to speak to and made me feel better about absolutely everything! Thank you so much for your time Hana, I really appreciate all your help!
Date of experience: June 18, 2025
BH
Abigail Rennison at Minster law was…
Abigail Rennison at Minster law was very professional and helpful in dealing with our claim after a motor accident. She was very sympathetic to our situation which was nice as some companies come across as they don't care.
Date of experience: June 18, 2025
T
Tommo
US
Theres no way this review score is real
i had a motorbike accident, in January 2024,The driver took responsibility and was charged by police and given points for reckless driving. somehow, its now June 2025 and i am still nowhere near a settlement. the company minster have organising medical/physio aid, Medicall i think their names are. are atrocious. they organise things 3 hour journeys away from your home town. take months to sort anything and at minster i have been passed from case handler to case handler, i think i am on my 3rd. i signed an agreement in December 2024 to say fine i`d settle, they called me and told me i would get more an advised not to settle. to reconsider. so i did. now nearly 7 months later. no settlement. The app is okay. you upload information to it and it rarely updates with any info in regards to your case. You call and never ever get through and you email then wait a week for a 1 sentence response from someone. ive had to provide my details , time and time again. to every person ive spoken to they never pass any of it on. I went to see their medical professional or whatever he calls himself in September 2024, by looking at my foot and having me walk around for 2 minutes. it would be fine by February. which he went back and reported. its June 18th 2025 and my foot still hurts it hurts daily, yes its got better in time but its nowhere near back to normal. apparently hes a specialist, i have another word to describe him frankly. ive been reguarly left frustrated, ignored and confused by the treatment and professionalism of this company. i only got represented by them due to my insurance broker having them as the chosen company. personally, id not recommend them, id certainly check with any future insurance with personal injury coverage and see if they use them then id avoid them like the plague. Reading reviews on other sites, they have a terrible reputation. i dont see or understand how they have such a high rating on trustpilot. something is a miss. id do soem serious research and look for the most viable candidate for yourself if you wish to be truly represented.
Date of experience: June 18, 2025
k
kirk
US
Hassle Free, Responsive, Informative.
My details were forwarded by my insurance company to Minster Law after a motorcycle accident last year, I was assigned the Serious Injury Fee Earner James Barker, for his extensive knowledge regarding motorcycle vs car claims, from start to finish, I really cannot fault James, he was polite and friendly, and most importantly understanding, he pretty much walked me through everything I needed to do, and how the claim would pan out, he kept me consistently updated with the progress, via both emails and calls, and he always called when he said he was going to, which quite often doesn't happen with a lot of companies these days. I feel my case may have been unique, but 7 months after my accident everything is settled, and for me that was the most important thing, because I really didn't want to spend the next two years or so with the stress etc that comes with this kind of claim. His knowledge of similar case law and accidents, I definitely feel helped my claim reach a positive outcome, especially when the other sides insurance originally tried to place the blame on me, but here I am 7 months later having settled the claim in my favour for what I'd consider a substantial sum, all from the hard work James did. I hope to never have to need Minster Law's services again, but I wouldn't hesitate to contact James if I ever did. I genuinely appreciate all the help you provided James.
Date of experience: June 17, 2025
P
Did not feel like a paycheck. They spoke to me in terms that I could understand
I have dealt with 3 people during the time of my claim and every time the service has been exemplary. All my queries have been answered in a timely manner and the answers were crystal clear. Kamarla, who took over in the last year has been a real blessing. Could not find any reason to submit anything but a glowing statement. Thank You
Date of experience: June 17, 2025
MV
Would recommend
James at minster law is very polite Professional and understanding
Date of experience: June 17, 2025
MS
I suffered a serious shoulder injury in…
I suffered a serious shoulder injury in a car accident that wasn’t our fault. As I am unable to work as a result of the injury Carmen Tomkinson of Minster Law has taken on my case and has been amazing in getting me lost earnings compensation and has kept me informed every step of the way. A total professional and caring solicitor who continues to support me through a difficult time, well done Minster Law!
Date of experience: June 17, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.