First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Contact info
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 91 - 100 of 996 reviews
JS
I was very pleased with the service…
I was very pleased with the service that I got with my case very helpful lady to say the least I would recommend minster law
Date of experience: June 17, 2025
Lt
L t
US
Minster law was more than I could ask…
Minster law was more than I could ask for whilst dealing with my accident the whole team answered all my queries and questions without hesitation, especially izabella Klimek she really took the time to listen and I felt treated like a human being with her listening skills and thorough explanation of key details. Would give 10 stars if possible, recommended minster law and izabella to anybody going through similar circumstances
Date of experience: June 16, 2025
NK
From 5 star to 1 star. 3 weeks later.
PREVIOUS 5 STAR REVIEW but only because Kenzie was a total legend (& that remains). I was quite stressed about the whole situation but she was professional, knowledgeable & also human throughout our call. Many thanks Kenzie…you made it easy. MY UPDATE SOME 3 WEEKS AFTER INITIAL REVIEW (bare in mind I was on a motorbike & a car pulled in front of me. The driver admitted absolute fault). Kenzie was on annual leave but reassured me someone would be a point of contact whilst she was off. No one bothered. Not her fault. Had to keep sending her evidence of injuries/appointment updates purely because I had no one else to update. Broken bones. Sprained tendon. Lots of lovely cuts/scrapes & new scars…& a whole heap of psychological impact from it to the point I have now given up biking (as well as shingles…surprisingly in the very area I landed on after a 12 foot flight). The initial 25% from my injury claim (which I am absolutely fine with) would go to Minster Law. Happy days. My claim is in early days…so nothing concrete…but…they then changed it to 35% without any explanation as to why…other than for ‘any missed appointments’ or ‘other things’. I haven’t had any missed appts. Physio rang me…don’t think I need that for a broken foot or a tendon strain in a hand. Kenzie (who has done her bit professionally throughout) has passed this to another ‘team’ to contact me with clarity on things. No one has bothered to call/email. I just think they’re stretching it out to try & keep me out of the cooling off period. Likely if I do go elsewhere they will suddenly have a ‘fee’ for their time & efforts? Minster Law: CALL ME. Good/bad reviews are based on customer experience.
Date of experience: June 16, 2025
TH
Mckenzie is awesome
I was put in contact with Mckenzie who was easy to talk to, understanding and generally made me feel better considering the situation. She helped me understand all questions that were asked and made me feel confident they would get the job done.
Date of experience: June 16, 2025
RA
I was involved in a car accident on…
I was involved in a car accident on Saturday. My insurance company linked me to Minster Law and in fact I must admit that Mohammed has been very helpful to me, been patient explaining everything to me and taking me through the process. I really do like their service.
Date of experience: June 16, 2025
Mj
I find these to be well they use Thier…
I find these to be well they use Thier own medical company to drive down your claim. I Google a honest lawyer it found one a pub in Scunthorpe. Your reply is rubbish and load of crap like the service you provide. Just get me paid out so I can put this bad experience to bed and hop never to see or use minster law ever again.
Date of experience: June 15, 2025
DM
Motorbike Accident Sept 24
My partner was involved in a motorbike accident in September last year. Crispin & Sabiha have been absolutely amazing. They have stayed in touch with us every step of the way and they are very much on top of things. I know we still have a long way to go but they have been absolutely AMAZING!
Date of experience: June 14, 2025
MT
Minster Law has been easy to contact…
Minster Law has been easy to contact and the procedure straight forward
Date of experience: June 14, 2025
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