First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Contact info
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
MR
Hana malinova was amazing
Hana malinova was amazing
Date of experience: June 30, 2025
J
Professional service in sorting…
Professional service in sorting everything for me also excellent support from the team.
Date of experience: June 29, 2025
SS
Exceptional customer service
The experience I received throughout the process was exceptional. I found Alison to be professional and efficient at all times. Would highly recommend the company.
Date of experience: June 27, 2025
AG
Here we are again
Here we are again. Weeks after the most recent 'assurance', nothing has happened. Yet again told half truths and given feeble excuses. This company consistently reaches new depths of incompetence and dishonesty. Now told it will be 'some weeks' before I hear from a 'claim handler'. Maybe I'll receive a payout before my grandson retires, though I doubt it
Date of experience: June 27, 2025
RD
Avoid at all costs
This is another rewiew to add to one already posted. This company is completely incompetant, tell lies, are self serving and I suspect are really working for the third party and not the client. No name on emails, no phone number to ring and when trying to complain are confronted with a brick wall. If you insurance comoany has appointed this so-called law company, request another company and avoid at all costs! Would have given zero stars but the system will not allow me.
Date of experience: June 27, 2025
PD
Avoid Minster Law!
Minster Law were appointed by my insurance company after a car accident (other driver at fault, their insurance provider accepted responsibility). 4 months down the line and I get no response to emails, nobody signs emails so I have no name to get back to. I have asked to lodge an official complaint and been met with silence. As other reviewers have said - AVOID! Especially if they were appointed by your insurers!
Date of experience: June 27, 2025
L
Louise
US
DO NOT USE THIS COMPANY. THEY ARE BEYOND INCOMPETENT.
This is the 2nd review I'm writing about this appalling business and I will continue to complete reviews every 6 months until they actually resolve my case. At this point, I wouldnt be at all surprised if I'll still be doing reviews in 5 years time. They asked for my reference after the first review and nobody got in touch to address the issue, although I had a blank email from Katherine Sharkey a couple of weeks ago, which was about as informative as the emails from Minster that have some text are, so thanks for that. My very straight forward claim has been ongoing for almost 18 months now. It's been sat with the paralegal team 'drafting the paperwork' for 5 months. There is no real justification for this other than the team are dealing with cases in date order. No timescales as to how long this backlog is or which date they are currently on. Minster, when you respond to this review, please provide details of your Executive Director as I'd like to provide them with the timeline of your absolute incompetence. See how acceptable they think the service is. For your own sanity, if you are thinking of using this company, don't! How a company that deal in law can behave this way is just beyond me.
Date of experience: June 26, 2025
KB
Brilliant service!
After a motorcycle accident I was referred to Minter law. My first initial contact was with a gentleman named Mohammed Waqar. Mohammed was extremely polite and very professional, handling my details and starting the initial introduction process. I have since spoken to other members of the Minster law team, I really feel that they are all 100% in your corner and nothing is too much for them. Great work guys!
Date of experience: June 26, 2025
ME
Very helpful and considerate people.
Very helpful and considerate people. Efficient and great service. Can't thank them enough for taking care of the legalities and top advice.
Date of experience: June 26, 2025
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