First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
ME
The best! We couldn't have been better looked after
Lisa Warburton was very pleasant, professional, thorough and helpful throughout our claim following our road traffic collision.
Date of experience: July 1, 2025
KO
A pleasant experience
I spoke with Shannon H today who was very pleasant and put me at ease during a difficult time. The process was straightforward and relatively painless and Shannon explained everything I needed to know. Very happy with my experience today
Date of experience: July 1, 2025
Ij
Since this was my first personal injury…
Since this was my first personal injury claim I had no idea of what it entailed miss Kamala pantrey was a great help always informative and able to answer any questions I had I would recommend minster law kind regards lan James
Date of experience: July 1, 2025
ES
3 and a half years on and STILL no progress.. Worst experience with a legal company I have ever had
If I could give 0 stars, I would! My claim has been in process since November 2021. I have answered absolutely every email and request received from Minster Law, provided ALL evidence for my financial losses including personal payslips from my employer etc, and now they inform me the file was closed a year ago and despite them saying they would reopen, there was an error their end and they didn’t reopen which means the case cannot now be progressed to court. I had 2 years of absolutely no contact from Minster Law, despite me emailing and trying to contact in other ways. I have been chasing for updates for the last 7 months, and have not received anything until now which is a letter from them stating the limitation date has passed so the claim is closed. I have been informed via phone they accept fault and apologise etc, however when I asked for this to be put in writing via email they did not. The medical report has consistently been incorrect, despite me reporting the errors on 6 occasions. DO NOT use this company, I believe they delay contact etc to get out of proceeding claims. I have never ever experienced such an unprofessional company before, especially for those who are solicitors themselves and should know the legal frameworks.
Date of experience: June 30, 2025
RA
Great Customer Service
I had an accident recently & I was lucky enough to speak to Lisa Warburton who was dealing with my claim. Lisa was very professional but also empathetic with what I’ve experienced. I could literally feel a warmth across the phone & that was really nice as it has been a tough couple of weeks. So thank you Lisa for such a great customer service, you’re amazing!
Date of experience: June 30, 2025
G
Greta
US
Best Recommendations!
I’d like to say a big thank you to Minster Law and especially to Mallory B for their outstanding support and service following my car accident. Mallory was professional, communicative, and offered clear, helpful advice at every step of the process. I felt well-informed and supported throughout. Highly recommend their services!
Date of experience: June 30, 2025
SK
I was involved in a car accident on…
I was involved in a car accident on Friday and it was quick to get supported in this issue hopefully everything will be just as quick, the advisor I spoke to today Georgia Taylor was really pleasant and really nice to speak to, definitely would rate the service she was able to give me a 5 stars, she was well mannered, nice and had a friendly tone
Date of experience: June 30, 2025
H
Hazel
US
One Year and Still No Progress – Extremely Disappointing Service
I don’t do reviews quite often, but after over a year of frustration, I feel I need to share my experience. I was involved in a no-fault accident in June 2024. I was rear-ended by a vehicle that was itself hit from behind. Despite this being a clear-cut case, my claim has still not progressed, and I’ve spent the past year chasing updates with little to no information given. Unfortunately, my experience with this firm has been extremely disappointing. In particular, a staff member named Jess was consistently unhelpful — every time I called, I was told “I don’t know” or “we don’t give updates.” Not once was I provided with any useful information or sense of progress. I understand delays happen, but no updates for over a year is simply unacceptable. The only information I’ve ever been given is that they need to resubmit the claim to the third party issuer. I honestly don’t know how difficult that process is, but surely, for a solicitor who practices in this field every day, it shouldn’t take over a year to handle something as fundamental as resubmitting a claim. It leaves me questioning the efficiency and expertise of the team handling my case. The only bit of hope I’ve had was after speaking with a lovely and professional lady named Nazima. She actually listened, acknowledged my concerns, and promised to escalate the matter to a team leader to finally move things forward. I’m grateful for her support, I only hope this isn't going to lead to another year of chasing. What frustrates me the most is that this isn’t a free service. For something I’m paying for, the lack of communication, transparency, and urgency is completely unacceptable. I genuinely hope this feedback helps improve your client service because from my experience so far, it’s been nothing short of a nightmare.
Date of experience: June 30, 2025
MN
After having a road traffic accident…
After having a road traffic accident (not my fault)my insurance company put in touch with Minster Law the lady who helped me Donna Newsome was very knowledgeable and helpful and understanding which made the process much easier many thanks
Date of experience: June 30, 2025
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