First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Contact info
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
JM
Mohammed waqar was precise in how he…
Mohammed waqar was precise in how he explained the situation and was also really Polite making the procedure as smooth as possible
Date of experience: July 2, 2025
kh
Just awful, don't bother!
Minster Law are one of the worst companies I have ever had the misfortune of dealing with! I was assigned Minster Law by my car insurance company after my car was hit in a road traffic accident and what a bad decision. My claim was going on for over three years. They never contacted me or kept me updated with my case. I requested a call from a manager, the first time he was in a meeting, the second time the computers were not working, the third time he left me a message on the wrong phone! I drove to a Hospital for an assessment and after waiting for half an hour, I was told that it had been cancelled. I rearranged the appointment for a week later, and the Doctor was rude and wasn't expecting me! The medical assessment consisted of looking up, looking down, looking left, and looking right. Then the results were scribbled onto a blank piece of A4 paper. Then when reading the report, the Doctor had told me one thing, then written another! I am still waiting for surgery, following my accident but decide to except the offer from the third party insurer, just so I didn't have to deal with Minster Law anymore!
Date of experience: July 2, 2025
EP
Em Peach
US
My experience with Minster Law was below average
My experience with Minster Law was below average. I went through several different solicitors before they were able to complete the claim and I felt like there was never any urgency, time lines I was given were never met (e.g when I would be reviewed again by the expert dr etc). Aisha (the final solicitor on the claim) was clear in her action plan and did manage to complete the claim in fairly quick order.
Date of experience: July 2, 2025
KS
Helpful and friendly.
Minister Law have been very helpful in guiding me through the process of my first accident and the claim process.
Date of experience: July 2, 2025
CA
Joe was extremely clear and answered…
Joe was extremely clear and answered all questions we had as well as taking full details of the situation and event.
Date of experience: July 2, 2025
MB
A call from Mister Law that I was happy to recieve.
After receiving a call from my company's ins, after non fault traffic collision, they put me through to Minster Law, Charlotte, who took all details asked all questions clearly and simply for the claim. Would highly recommend Minster Law.
Date of experience: July 2, 2025
E
Earl
US
Highly recommended
Crispin Balmer and Sabiha Goolab have been supporting me from days after my accident. They are professional, considerate and compassionate. They always take my needs into consideration. They go through each detail in stage and again if not fully understood. They have kept contact weekly giving me reports and updates. So im not just left in the dark wondering what's happening. I would recommend to any and everyone 5☆ team.
Date of experience: July 2, 2025
SM
Had a positive experience with Mohammad…
Had a positive experience with Mohammad this afternoon. He was able to talk everything through with me and outline the process as to next steps very clearly. Thank you for your time today. Very appreciated.
Date of experience: July 1, 2025
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