First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 161 - 170 of 996 reviews
GH
Case handler Mark B was excellent
There was a slow start to my case after my accident in April 2023 and know one seemed to know what was going on for over a year! If the case handler I ended up being assigned to after all this hadn’t been so great I wouldn’t have given such a great review. As soon as my case was taken over by Mark B at Minster Law , it was soon running smoothly. He very kindly gave me his direct email and number so I could contact him when needed. He was apologetic about it having taken so long, for the mishaps and misinformation that I was given prior to him taking over. It’s taken just over two years to settle the injury claim - as I understand it would have been a lot quicker and thankfully I had Mark working on my case. He updated me frequently and responded to any of my queries extremely quickly. Thanks Mark for turning an initial bad experience into a good one.
Date of experience: May 22, 2025
MC
A team of true hard working…
A team of true hard working professionals who inspire me with trust and confidence. Clients needs are put first and regular updates are offered. All questions are answered and responses a clear. I feel that I am in ‘safe hands’ and do not have anything negative to report.
Date of experience: May 22, 2025
cl
My experience with dealing with this…
My experience with dealing with this company on wednesday 21st of May was briliant.Tina Davies was excelent she was very helpful with my călim
Date of experience: May 21, 2025
SB
I spoke to Abigail renninson
I spoke to Abigail renninson. She was amazing! Really took the time to listen to me and was very understanding and helpful. This girl needs a payrise! Thankyou again 😁
Date of experience: May 20, 2025
RW
No communication skills, not really any brains between them it seems
No communication skills at all. Waiting for months for any kind of update or any form of contact, for them to request the same information over and over despite me giving it months ago. I can never speak to anybody as they are only there 9-5 and I also work so can't get through. They question things I said in a really condescending a d patronising tone, basically calling me a liar, even though I advised their phone operators exactly what happend, but they can't seem to make accurate notes. A simple case has taken over 6 months. If it was a choice and not through my insurance I would have fired them months ago. Absolutely abhorrent
Date of experience: May 19, 2025
ME
Phillip was regularly updating me about the case and was very helpful and kind.
Minster Law was really on the top of my case, kept me updated on a regular basis even though it lasted a long period of time but now eventually it’s all being settled. I am very grateful for all the patience and help was provided all along! Thank you!
Date of experience: May 19, 2025
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