Gemma Herd

Gemma Herd

Member since Invalid Date
1
Review
5.0
5 out of 5 stars
Average rating

Reviews by Gemma Herd

MI

Minster Law

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5 out of 5 stars

Case handler Mark B was excellent

There was a slow start to my case after my accident in April 2023 and know one seemed to know what was going on for over a year! If the case handler I ended up being assigned to after all this hadn’t been so great I wouldn’t have given such a great review. As soon as my case was taken over by Mark B at Minster Law , it was soon running smoothly. He very kindly gave me his direct email and number so I could contact him when needed. He was apologetic about it having taken so long, for the mishaps and misinformation that I was given prior to him taking over. It’s taken just over two years to settle the injury claim - as I understand it would have been a lot quicker and thankfully I had Mark working on my case. He updated me frequently and responded to any of my queries extremely quickly. Thanks Mark for turning an initial bad experience into a good one.